Program Manager Corporate Business Development

Program Manager Corporate Business Development

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Cleveland-Cliffs Tooling and Stamping has an immediate opportunity for a Program Manager Corporate Business Development in our Novi, Michigan office. The Program Manager will act as a point of contact for clients, building long‑lasting, mutually beneficial relationships and striving to find the products which best fit the individual needs of the client and the customer. They also aid internal departments by collecting information such as sales leads or testimonials, assisting in the processing and analysis of client data and complaints, and identifying industry and customer trends.

The Program Manager is responsible for the identification and development of new strategic customers that align with Cleveland Cliffs core values. To succeed in this position, Account managers should have exceptional communication, computer, and problem‑solving skills. An Account Manager should be resourceful, analytical, adaptable, and organized with the ability to build rapport with clients. The ideal candidate will have prior experience, be self‑motivated, and thrive in a fast‑paced work environment.

We offer an excellent compensation and benefits package and career advancement opportunities.

• Identify and develop new key customers as well as develop opportunities with the select current customer base.
• Target immediate takeover opportunities to backfill existing Hot and Cold stamp open capacity.
• Develop key opportunities in support of CCTS business plan.
• Communicate with clients to understand their needs and explain CCTS product value.
• Build and maintain relationships with clients based on trust and respect.
• Collaborate with internal departments to facilitate client need fulfillment.
• Keep accurate records pertaining to opportunities and account notes.
• Maintain updated knowledge of company products and services.
• Resolve complaints and prevent additional issues by improving processes while maintaining customer relationships.
• Identify industry trends and opportunities that provide growth for CCTS.
• Act as a client advocate with a focus on improving the buyer experience.

• Exceptional verbal and written communication skills.
• Ability to collect, track, and analyze large amounts of data.
• Adaptability and strong problem‑solving skills with excellent active listening skills.
• Ability to build rapport and collaborate with others within the company and externally.
• Understanding of consumer/customer behaviors and industry trends.
• Support existing book of business while furthering growth with southern divisions located in Alabama, Tennessee, and Kentucky.

• 5–7+ years in B2B account management or sales in automotive/industrial manufacturing—ideally with exposure to stamping (hot/cold), metal forming, materials supply, or Tier 1/Tier 2 environments.
• Demonstrated product/technical acumen around hot and cold stamped components, value streams (e.g., forming, tooling, finishing), and material supply dynamics.

Cleveland-Cliffs Inc. is the largest flat‑rolled steel company and the largest iron ore pellet producer in North America. The Company is vertically integrated from mined raw materials, direct reduced iron, and ferrous scrap to primary steelmaking and downstream finishing, stamping, tooling, and tubing. We offer an excellent total compensation package including top pay with variable compensation opportunity, health insurance, retirement plan, education assistance, paid time off and more.

Cleveland‑Cliffs Inc. is committed to working with and providing reasonable accommodation to individuals with disabilities. If, because of a medical condition or disability, you need a reasonable accommodation for any part of the employment process, please send an e‑mail to  or call 1‑312‑899‑3097 and let us know the nature of your request and your contact information. Do not email your application materials to this e‑mail address.

Application materials sent to this e‑mail address will not be considered. Cleveland‑Cliffs Inc. is an equal opportunity employer - M/F/Veteran/Disability. We are a drug‑free workplace and conduct pre‑employment screening as a condition of employment.