Account Manager

Description

The Sales Account Manager is responsible for managing and growing a portfolio of small-to-medium commercial clients while developing the skills needed to advance into an Account Executive role. This position focuses on retaining existing accounts, pursuing qualified inbound and BDE-sourced opportunities, completing lower-value bids and RFPs, and supporting Enterprise Account Directors on larger strategic pursuits. The Sales Account Manager works closely with Solution Architects and Sales Operations Specialists to deliver accurate proposals, pricing, and customer communications that reflect Knight Watch’s commitment to exceptional service.

• Manage an assigned portfolio of small-to-medium commercial accounts with a strong focus on retention, satisfaction, and incremental growth.
• Identify upsell and cross-sell opportunities that align with customer needs and Knight Watch’s portfolio of solutions.
• Maintain consistent customer communication, ensuring timely responses and proactive relationship management.

• Manage and pursue inbound opportunities and leads sourced through the Account Executive Team and Marketing initiatives.
• Engage in early-stage discovery, qualification, and solution alignment for lower-revenue opportunities.
• Generate new logo business through assigned channels and self-generated activity when appropriate.

• Prepare, organize, and submit accurate proposals, quotes, and RFP responses within required deadlines.
• Collaborate with Sales Operations Specialists on quoting, project registrations, subcontractor requests, and required documentation.
• Ensure proposal completeness and accuracy while adhering to Knight Watch sales standards and processes.

• Partner with Solution Architects to design technology solutions that meet client requirements, budgets, and timelines.
• Act as a secondary sales resource for Account Executives and Enterprise Account Directors on larger, complex opportunities.
• Participate in pipeline discussions, forecast reviews, and team sales meetings.

• Maintain organized, up-to-date account and opportunity records in the CRM system.
• Ensure accurate forecasting, activity tracking, and documentation of customer interactions.
• Follow established sales processes, workflows, and best practices to support operational efficiency.

• Engage in ongoing sales, technology, and product training to develop toward an Account Executive career path.
• Seek feedback and participate in coaching sessions to continuously improve performance and capabilities.

• 2–5 years of sales or account management experience in a B2B environment (preferred).
• Experience preparing bids, proposals, or RFP submissions (beneficial).
• Background in physical security, technology, integration services, or related technical fields is a plus but not required.

• Strong attention to detail, organization, and follow-through.
• Excellent written and verbal communication skills.
• Demonstrated ability to learn complex technology solutions and apply them to customer needs.
• Collaborative mindset with the ability to support peers, leaders, and cross-functional teams.
• Proficiency in CRM systems, Microsoft Office applications, and standard quoting tools.

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