Account Manager

Position Overview

At Knight Watch, how we serve our customers matters.

The Sales Account Manager is responsible for managing and growing a portfolio of small-to‑medium commercial clients while developing the skills necessary to advance into an Account Executive role. This position focuses on retaining existing customers, pursuing inbound and business development opportunities, preparing proposals and bids, and supporting larger strategic pursuits. Working closely with Solution Architects, Sales Operations Specialists, and senior sales leaders, the Sales Account Manager plays an important role in delivering exceptional customer experiences and driving continued growth.

We are seeking a Sales Account Manager for our Novi, MI location, someone who reflects our core values of Dedicated, Confident, Fun, Team Player, and Problem Solver and is committed to delivering outstanding service.

• Strong benefits package with medical, dental, and vision coverage, plus a company match to your 401(k).
• Seven paid holidays each year.
• Competitive pay and a personalized growth roadmap that rewards progress, learning, and achievement.
• Paid time off for vacation, personal days, and life’s important moments.
• Choice of a company phone or your own iPhone with monthly reimbursement.
• Tuition reimbursement of up to $1,500 per semester.

• Build, manage, and grow an assigned portfolio of commercial accounts through strong relationships, proactive communication, and consistent follow‑through.
• Identify customer needs, uncover growth opportunities, and connect customers with Knight Watch solutions that create lasting value.
• Pursue inbound leads, assigned opportunities, and self‑directed prospecting with energy, professionalism, and a customer‑first mindset.
• Guide opportunities through discovery, qualification, solution alignment, proposal delivery, and follow‑up.
• Prepare accurate proposals, quotes, RFP responses, and customer communications that reflect company standards and customer needs.
• Partner with Solution Architects, Sales Operations Specialists, Account Executives, and Enterprise Account Directors to support smooth handoffs, complete documentation, and strong customer outcomes.
• Participate in pipeline reviews, forecasting discussions, and sales team meetings while keeping CRM records, activity tracking, and opportunity data accurate and current.
• Engage in ongoing sales, product, and technology training to continue building skills, confidence, and career growth.

• Builds trusted, long‑term customer relationships that create loyalty, confidence, and continued growth.
• Keeps opportunity data and forecasting accurate so the team can make smart, timely business decisions.
• Delivers clear, timely, and professional proposals and communications that make customers feel supported and well informed.
• Looks for meaningful ways to expand customer relationships, solve problems, and create additional value.
• Works well with technical teams, sales leaders, and support functions to create a smooth, team‑first customer experience.
• Grows steadily toward an Account Executive role by embracing training, coaching, feedback, and increasing responsibility.
• Represents Knight Watch’s core values—Dedicated, Confident, Fun, Team Player, and Problem Solver—in every customer and team interaction.

• Builds strong relationships and delivers customer service that makes people feel valued, supported, and confident in Knight Watch.
• Communicates clearly and professionally in writing, conversation, and presentations.
• Stays organized, pays attention to the details, and follows through so work is completed accurately and on time.
• Learns new technology with curiosity and confidence, then explains solutions in a way customers can understand.
• Works well with others across departments and contributes to a positive, team‑first culture.
• Solves problems, manages time well, and keeps priorities moving forward.
• Uses CRM systems, Microsoft Office applications, and quoting tools effectively to support strong sales execution.
• Brings motivation, coachability, and a commitment to getting better every day.