Account Manager

We Are

Knight Watch, Inc. is Michigan’s fastest‑growing security integration and building automation company. We proudly serve some of the state’s leading healthcare, education, and industrial organizations, helping create buildings that are safer, smarter, and more efficient. At Knight Watch, we believe every person and every role matters. The work you do here contributes to something bigger—supporting our customers, strengthening our team, and helping deliver an experience defined by excellence, innovation, and care.

We are committed to giving our employees the tools, support, and opportunities they need to succeed both at work and beyond. We are a trusted one‑stop partner for solutions that make buildings more secure, efficient, and comfortable. From design and planning to installation and service, everything we do is focused on creating lasting value for our customers and delivering work that truly matters.

Full‑time

At Knight Watch, how we serve our customers matters. The Sales Account Manager is responsible for managing and growing a portfolio of small‑to‑medium commercial clients while developing the skills necessary to advance into an Account Executive role. This position focuses on retaining existing customers, pursuing inbound and business development opportunities, preparing proposals and bids, and supporting larger strategic pursuits. Working closely with Solution Architects, Sales Operations Specialists, and senior sales leaders, the Sales Account Manager plays an important role in delivering exceptional customer experiences and driving continued growth.

• Join a winning team built on our core values of being Dedicated, Confident, Fun, a Team Player, and a Problem Solver—where shared success and strong execution matter every day.
• Enjoy a strong benefits package with medical, dental, and vision coverage, plus a company match to your 401(k)—because investing in our people matters.
• Recharge and celebrate with seven paid holidays each year as part of a company that values balance, energy, and long‑term success.
• Build your future with competitive pay and a personalized growth roadmap that rewards progress, learning, and achievement.
• Take the time you need with paid time off for vacation, personal days, and life’s important moments—because well‑being matters.
• Stay connected with the option of a company phone or your own iPhone with monthly reimbursement, giving you flexibility that supports how you work best.
• Keep learning and growing with tuition reimbursement of up to $1,500 per semester as part of our investment in your development.
• Be part of a strong team culture built on connection, accountability, and shared success.
• Start with a strong onboarding process, a dedicated mentor, and hands‑on training that prepares you to contribute from day one.

• Build, manage, and grow an assigned portfolio of commercial accounts through strong relationships, proactive communication, and consistent follow‑through.
• Identify customer needs, uncover growth opportunities, and connect customers with Knight Watch solutions that create lasting value.
• Pursue inbound leads, assigned opportunities, and self‑directed prospecting with energy, professionalism, and a customer‑first mindset.
• Guide opportunities through discovery, qualification, solution alignment, proposal delivery, and follow‑up.
• Prepare accurate proposals, quotes, RFP responses, and customer communications that reflect company standards and customer needs.
• Partner with Solution Architects, Sales Operations Specialists, Account Executives, and Enterprise Account Directors to support smooth handoffs, complete documentation, and strong customer outcomes.
• Participate in pipeline reviews, forecasting discussions, and sales team meetings while keeping CRM records, activity tracking, and opportunity data accurate and current.
• Engage in ongoing sales, product, and technology training to continue building skills, confidence, and career growth.

• Builds trusted, long‑term customer relationships that create loyalty, confidence, and continued growth.
• Keeps…