Account Manager

Location:

Novi, MI Cleveland-Cliffs has an immediate opportunity for an Automotive Account Manager in Novi, MI. The Account Manager is responsible for supporting accounts based on product segment, full cycle negotiations, business planning, and sales planning. They will also have a strong customer relationship focus and will be seen as a sales business liaison, advocating for their customers internally and Cleveland-Cliffs externally.

Summary of Responsibilities:

Account management with responsibilities for quotes, maintaining production pricing, claims, new business launch support, problem resolution, forecasting, and inventory management

Maintain contact on an intermediate and advanced level with established customers, identify customer needs and develop sales opportunities in the North American region

Make decisions at an intermediate level

Analyze and interpret customer, competitor & market trends on an intermediate to advanced level

Achieve sales and margin targets. Proactive involvement in strategic planning and contract negotiations

Must be able to communicate quality and delivery issues and coordinate problem resolution and performance improvement

Communicate customer's expectations inside the organization

Work closely as part of a team with engineering, technical service, marketing, accounting, finance, customer service and production

Deliver excellent customer service in person, on phone, or through email and other virtual communications

Gain proficient product knowledge to promote Cleveland-Cliffs steels within the automotive industry

Translate key financial components with accounts and the business internally and externally

Travel is required

Other duties as assigned

Minimum Qualifications:

High School Diploma or GED with relevant work experience

Ability to handle multiple projects

Ability to process all sales quotations, and sales orders for assigned account(s)
Ability to set and manage priorities

Excellent written and verbal communication skills

Strong negotiation skills

Proficient in Microsoft Office tools, especially Word, Excel, and Power Point Preferred

Qualifications:

Bachelor's degree in related field, MBA is a plus3-5 years of customer service, account management, or similar experience in a manufacturing environment; steel or automotive industry preferred

Advanced diplomatic skills

Strong presentation skills

Cleveland-Cliffs Inc. is the largest flat-rolled steel company and the largest iron ore pellet producer in North America. The Company is vertically integrated from mined raw materials, direct reduced iron, and ferrous scrap to primary steelmaking and downstream finishing, stamping, tooling, and tubing. We offer an excellent total compensation package including competitive pay with variable compensation opportunity, health insurance, retirement plan, education assistance, paid time off and more.

Cleveland-Cliffs Inc. is committed to working with and providing reasonable accommodation to individuals with disabilities. If, because of a medical condition or disability, you need a reasonable accommodation for any part of the employment process, please send an e-mail to  or call 1- and let us know the nature of your request and your contact information. Do not email your application materials to this email address.

Application materials sent to this email address will not be considered.

Cleveland-Cliffs Inc. is an equal opportunity employer – M/F/Veteran/Disability. We are a drug-free workplace and conduct pre-employment screening as a condition of employment.