Experienced Service Technician

Description

Knight Watch, Inc. is Michigan’s fastest-growing security integration and building automation company. We proudly serve some of the state’s leading healthcare, education, and industrial organizations, helping create buildings that are safer, smarter, and more efficient. At Knight Watch, we believe every person and every role matters. The work you do here contributes to something bigger—supporting our customers, strengthening our team, and helping deliver an experience defined by excellence, innovation, and care.

We are committed to giving our employees the tools, support, and opportunities they need to succeed both at work and beyond.

We are a trusted one-stop partner for solutions that make buildings more secure, efficient, and comfortable. From design and planning to installation and service, everything we do is focused on creating lasting value for our customers and delivering work that truly matters.

Knight Watch specializes in integrated building solutions, including access control, video surveillance, security systems, fire systems, HVAC controls, building automation, and lighting controls.

At Knight Watch, how we serve our customers matters. The Experienced Service Technician is a high-impact role responsible for ensuring our customers' systems operate reliably and efficiently. From troubleshooting issues to educating customers and delivering exceptional service, this position helps shape the experience our customers have with Knight Watch every day.

This role combines technical expertise with customer service and problem-solving across a variety of integrated building systems. As an EOS company, Knight Watch values clarity, accountability, follow-through, and continuous improvement, and we are looking for someone who brings those qualities to every interaction.

We are seeking an experienced Service Technician for our Novi, MI location, someone who reflects our core values of Dedicated, Confident, Fun, Team Player, and Problem Solver and is committed to delivering outstanding service.

• Join a winning team built on our core values of being Dedicated, Confident, Fun, a Team Player, and a Problem Solver—where shared success and strong execution matter every day.
• Enjoy a strong benefits package with medical, dental, and vision coverage, plus a company match to your 401(k)—because investing in our people matters.
• Recharge and celebrate with seven paid holidays each year as part of a company that values balance, energy, and long-term success.
• Build your future with competitive pay and a personalized growth roadmap that rewards progress, learning, and achievement.
• Take the time you need with paid time off for vacation, personal days, and life’s important moments—because well-being matters.
• Stay connected with the option of a company phone or your own iPhone with monthly reimbursement, giving you flexibility that supports how you work best.
• Keep learning and growing with tuition reimbursement of up to $1,500 per semester as part of our investment in your development.
• Be part of a strong team culture built on connection, accountability, and shared success.
• Start with a strong onboarding process, a dedicated mentor, and hands‑on training that prepares you to contribute from day one.

• Troubleshoot, service, and support access control systems, video surveillance platforms, fire alarm systems, and other integrated low‑voltage technologies to help customers maintain safe, secure, and dependable facilities.
• Diagnose system issues in the field, identify root causes, and apply effective solutions that reduce downtime and keep customer operations moving.
• Perform customer‑facing service calls with professionalism, clear communication, and strong follow‑through so customers understand the work being performed and feel confident in the outcome.
• Read and interpret blueprints, electrical drawings, device layouts, and system documentation to complete service work accurately and efficiently.
• Complete low‑voltage field work with pride, following applicable codes, industry standards, and Knight Watch quality expectations.
• Service and…