Field Service Engineer

Field Service Engineer

Location:

Atlanta

• Provide service and support during field visits for customer equipment.
• Manage on‑site installation, repair, and maintenance of equipment.
• Diagnose technical problems and determine proper solutions to achieve customer satisfaction.
• Install equipment at customer facilities according to EOS specifications.
• Provide on‑site technical/remote assistance for troubleshooting and repair.
• Perform preventive maintenance procedures within scheduled times.
• Submit timely and accurate service documentation per EOS procedures and guidelines.
• Cooperate in projects such as training, documentation, and exhibition installations.
• Work closely with 2nd Level Support to maintain local install base to company standards.
• Communicate and maintain service records and field service reports.
• Manage EOS service tools and spare parts inventory for accurate asset inventory.

• Minimum 2–3 years of experience servicing industrial equipment.
• Certified technician or skilled worker in electrical engineering technology.
• Experience in additive manufacturing data preparation using MAGICS and/or Solid Works.
• Thorough product knowledge of industrial lasers and axis motion systems.
• Skilled in using written, oral, schematic and diagram engineering instructions.
• Computer knowledge (PC configuration, MS‑Windows, network knowledge, MS Office).
• Availability to work irregular shifts, including evenings and weekends.
• Ability to work independently as well as within a team.
• Professional appearance and conduct with good communication skills.
• Willingness to travel extensively, including international travel.
• Valid driver’s license and passport.

EOS welcomes individuals from all backgrounds, ensuring equal opportunities without regard to race, color, religion, national origin, gender identity, expression, sexual orientation, age, or disability.