Field Service Technician - Laboratory Products

Overview

METTLER TOLEDO is a global leader in precision instruments and services. We are renowned for innovation and quality across laboratory, process analytics, industrial, product inspection, and retailing applications. Our sales and service network is one of the most extensive in the industry. Our products are sold in more than 140 countries, and we have a direct presence in approximately 40 countries.

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• Performs installations, calibrations and preventative maintenance duties according to METTLER TOLEDO procedures and customer requirements.
• Maintains an organized approach to daily work in all aspects of the role including scheduling, inventory, tools, equipment, parts, timekeeping, paperwork, etc.
• Engages in timely and effective communications with leader, peers, customers, and other stakeholders.
• Assists and cooperates with Scheduling Analyst and Service Support Team as necessary.
• Is proactive in promoting and selling service and products. Submitting sales leads at a level commensurate with experience is required.
• Resolves first-line customer concerns and helps resolve invoicing issues when applicable.
• Ensures compliance with all company and customer safety and quality policies and procedures.
• Works to ensure customer uptime requirements are met and that all work assignments are completed on time.
• Accurately completes and submits all required paperwork on a daily basis as required via company issued Laptop PC in a professional manner.
• Maintains a close professional relationship with external/internal customers, sales, technicians and other leaders.
• Acts as a Trusted Advisor to customers by establishing a trust-based relationship and by ensuring you are viewed as a source of valuable advice.
• Completes Kronos time keeping on a daily basis and ensures punches are entered for each activity as they occur.
• Works to ensure an atmosphere of collaboration and teamwork with field and service support colleagues.
• Must comply with the Company Fleet policy.
• All other duties as assigned.

• A valid driver's license.
• Minimum of a High School Diploma or GED or 5 years relevant experience in engineering, electronics, instrumentation, technology or computer science, or equivalent education and experience in a technical support role, troubleshooting or installation of electronics or electromechanical technology.
• Associate's degree (AA) with a technical major or equivalent from a two-year college is preferred.
• Customer facing or field service experience preferred. Commercial experience desired.
• Basic understanding of electrical and mechanical repair philosophies including basic understanding of PC networking and software configuration.
• 1 - 3 years electro/mechanical repair or weighing industry experience.
• The ability to obtain and maintain a valid Weights & Measure license for assigned service area.
• Demonstrated skill in the use of Microsoft Office products including Word, Excel and Outlook.
• The capability of learning proprietary software and being able to review and update information using METTLER TOLEDO programs.
• The ability to travel overnight, which may be up to 10% on average; but could be as high as 25% depending on business needs; travel primarily via company assigned vehicle, but may be required to travel by plane.
• Residence within the service territory.
• The ability to work overtime in the range of 10 - 15% on average, but may be as high as 25% in a given time period.
• Willingness to be exposed to hazards in the work site including chemicals and solvents, vehicle traffic and machinery and moving parts; exposure to dust, dirt, cold environments, and fumes varies from work site to work site.
• Willingness to wear special protective equipment and clothing, as well as PPE when required.
• Willingness to work in varied environments such as quality control/assurance, manufacturing, petrochemical or clean rooms.
• You will be working at one or more customer locations that require up-to-date vaccinations and/or testing. You will be required to provide proof.
• This position is considered safety sensitive and is subject to drug testing as permitted by law.

• A company car with paid insurance for your work needs.
• All tools and equipment needed to perform the job and a clothing allowance.
• Medical, dental and vision care coverage and a 401(k) savings plan with company matching - all starting on date of hire.
• Tuition reimbursement, educational matching gift program, perks and discounts.
• All the usual benefits such as paid time off, flexible spending, short- and long-term disability, basic life insurance, business travel insurance, Employee Assistance Program, and domestic partner benefits.
• Global market strength and worldwide leadership in weighing.
• A brand name that is identified worldwide with precision, quality, and innovation.
• Thousands of patents, design and innovation awards.
• A commitment to extraordinary service on our state-of-the-art equipment.

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