Ralph Lauren Technology Operations & Support Manager, Network Engineer

Company Description

EMPLOYER: Ralph Lauren Corporation

Technology Operations & Support Manager, Network Engineer

• Install, configure, and maintain Ralph Lauren's internal computer networks and systems.
• Provide detailed reports on network performance and work closely with vendor partners for network support to ensure service level compliance.
• Assist with installation and maintenance of network systems, including routers, switches, wireless monitoring and management systems, and coordinate Ralph Lauren Store Network circuit ordering and delivery.
• Serve as the first point of escalation for network issues.
• Support network projects, assist with hardware and software installation, troubleshoot and resolve network performance issues, and review POS infrastructure for new store construction.
• Coordinate with third‑party vendors, provide service level compliance data, and participate in on‑call rotations.
• Monitor network performance and work with corporate network and security teams to enhance, maintain, or troubleshoot issues.
• Configure and deploy firewalls and design WAN/LAN solutions while maintaining PCI and corporate security compliance.
• Manage centralized tools for audit and deployment of local firewalls.
• Support network engineering design and deployment; collaborate with Corporate Network Engineers on retail solutions, assist with retail‑specific configurations, testing, and deployment.
• Maintain global retail network compliance; conduct regular design and review sessions with global retail partners to understand regional differences and develop global standards that incorporate local requirements.
• Perform trending analysis for proactive trouble identification and design changes.
• Explore new networking and security technologies, develop pilot plans, identify fit for regional or global implementation, build ROI cases, and submit for review.
• Willingness to work during non‑business hours, on‑call 24/7 for network support worldwide, part‑time telecommuting permitted, 25% domestic and international travel required.

• Bachelor's degree or equivalent in Computer Science, Engineering, Information Systems, Information Technology, or a closely related field and 4 years of experience in a related position.
• At least 4 years of experience with: IWAN and SDWAN technologies; network security firewall devices; multiple types of WAN circuitry; and internet security and PCI‑DSS compliance.
• At least 3 years of experience with: leading global teams of network engineers; internet‑based telephony; working in a retail environment supporting network users worldwide; and wireless/cellular deployment of specific privately owned technologies within retail stores.

100 Metro Boulevard, Nutley, NJ 07110

$138,902 - $150,000/yr.