Head of Global Consumer & Mobile

Pay Range: The pay range for this job is $182000 - $370425 annually; actual pay is dependent on experience and geographic location.

Benefits:Base pay is only one part of our employee value proposition, which includes a robust benefits package, above-market time off, hybrid working arrangements, incentive compensation, where applicable, and varied learning opportunities.

Ralph Lauren Corporation (NYSE:RL) is a global leader in the design, marketing and distribution of premium lifestyle products in five categories: apparel, accessories, home, fragrances, and hospitality. For more than 50 years, Ralph Lauren's reputation and distinctive image have been consistently developed across an expanding number of products, brands and international markets. The Company's brand names, which include Ralph Lauren, Ralph Lauren Collection, Ralph Lauren Purple Label, Polo Ralph Lauren, Double RL, Lauren Ralph Lauren, Polo Ralph Lauren Children, Chaps, among others, constitute one of the world's most widely recognized families of consumer brands.

At Ralph Lauren, we unite and inspire the communities within our company as well as those in which we serve by amplifying voices and perspectives to create a culture of belonging, ensuring inclusion, and fairness for all. We foster a culture of inclusion through:
Talent, Education & Communication, Employee Groups and Celebration.

Ralph Lauren Digital seeks an innovative, commercially minded, and deeply consumer-centric Head of Global Consumer Experience & Mobile to continue to elevate our global consumer experience, lead our mobile app expansion, and establish a CX & Mobile Center of Excellence. This role is a strategic anchor in our Next Great Chapter:
Accelerate strategy— shaping our global consumer experience vision, driving mobile-first growth and enabling commercial teams to deliver desired outcomes.

As mobile app continues to be the fastest-growing platform for consumer engagement and commerce, this leader will drive the global mobile app P&L, support define the roadmap for app innovation, and build the capabilities needed to scale mobile performance across North America, EMEA, and APAC. This role will serve as centralized owner of global consumer experience, responsible for creating the standards, frameworks, and insights that unify the brand’s end-to-end experience while considering regional needs and nuances in close partnership with Global Product Management, Digital Strategy & Innovation, Digital Design & UX, and Regional Digital Commerce teams.

Embedding AI-driven capabilities—from personalization to agentic commerce, service experiences, and next-generation experiences —into both the mobile app and the broader consumer experience ecosystem is a key area of focus for the organization.

This role requires a visionary leader who blends strategic thinking, commercial acumen, digital innovation, strong cross-functional partnership, and a deep passion for serving consumers through beautifully crafted experiences.

1. Global Mobile App Strategy & Expansion

• Drive the global mobile app strategy, roadmap, and P&L—driving growth in traffic, conversion, engagement, and app-driven revenue with Regional Digital Commerce leaders.
• Define the expansion plan for new markets considering business and commercial priorities with Regional Digital Commerce leaders.
• Set the global vision for a mobile-first consumer journey, ensuring mobile capabilities consistently lead and inspire broader ecosystem evolution in partnership with Product Management and Digital Design & UX.
• Establish mobile KPIs, financial targets, investment frameworks, and performance management rigor.
• Leverage data, analytics, and AI-driven insights to optimize user acquisition, retention, lifetime value, and overall performance.

2. Mobile Center of Excellence (CoE) Leadership

• Build and lead a Global Mobile Center of Excellence to standardize best practices, accelerate delivery, and scale innovation across regions.
• Partner closely with Product, Innovation, Program Management, Engineering, Digital Design, and Regional Digital Commerce teams to deliver…