Director, Omnichannel Excellence, Scientific Education and Evidence Communication

• Identify unmet stakeholder needs and translate insights into omnichannel scientific education solutions
• Design, champion, integrate, deploy, and measure customer-centric engagement strategies and experiences
• Develop near-, mid-, and long-term roadmaps advancing omnichannel maturity and scientific education excellence
• Lead omnichannel design thinking, stakeholder journey mapping, and experience design efforts
• Integrate MSL engagement, scientific content, digital channels, analytics, publishers, and technology into coordinated journeys
• Partner with Regulatory, Legal, Privacy, and Compliance to promote compliant and scientifically balanced interactions
• Drive personalization through segmentation, behavioral insights, engagement signals, and customer intelligence
• Evaluate and apply emerging technologies including AI, automation, predictive analytics, and advanced engagement platforms
• Establish governance frameworks, standards, and best practices for consistent Medical Affairs omnichannel execution
• Establish measurement frameworks, KPIs, test-and-learn plans, and optimization strategies
• Upskill Medical Affairs teams through workshops, coaching, playbooks, and adoption of omnichannel best practices

• 10+ years of demonstrated experience in pharmaceutical, biotechnology, healthcare, Medical Affairs, or customer engagement roles
• 5+ years of direct omnichannel strategy, customer experience, personalization, journey design, or engagement transformation experience
• 5+ years of demonstrated Medical Affairs experience including scientific exchange, medical education, and HCP engagement
• Demonstrated experience in both management consulting and/or pharmaceutical or biotechnology organizations
• Bachelor degree required; advanced degree preferred (PharmD, PhD, MD, MPH, MS, MBA, or related discipline)
• Deep understanding of scientific education strategy and the healthcare professional engagement ecosystem
• Demonstrated knowledge of the scientific publisher landscape and third-party education platforms
• Proven understanding of channel use cases across MSL engagement, medical websites, webinars, congresses, CRM-enabled engagement, email, publishers, peer-to-peer education, and professional social platforms
• Subject matter expertise in omnichannel strategy, journey orchestration, personalization, and customer experience design
• Proven experience translating strategy into implementation through engagement models, governance, processes, and technology-enabled solutions
• Demonstrated success leading highly matrixed cross-functional initiatives and influencing senior stakeholders
• Proven experience partnering with Regulatory, Legal, Compliance, and Privacy functions
• Proven ability to evaluate appropriate channel roles, content strategies, and engagement approaches based on stakeholder needs
• Demonstrated expertise in emerging technologies including AI, predictive analytics, and automation
• Strong cross-functional leadership, change management, and organizational capability-building skills
• Ability to develop future-ready roadmaps while simultaneously driving near-term implementation and measurable impact
• Must work in-office in Nutley, NJ Tuesday, Wednesday, and Thursday every week

Demonstrates expertise in omnichannel strategy, customer experience design, and scientific education within the healthcare ecosystem. Proven ability to lead cross-functional initiatives, develop engagement models, and implement governance frameworks to enhance Medical Affairs effectiveness.

• Omnichannel Strategy
• Customer Experience Design
• Medical Affairs Experience
• Stakeholder Engagement
• Emerging Technologies

• Scientific Education Strategy
• Journey Design
• Personalization
• Engagement Transformation
• Predictive Analytics
• Governance Frameworks
• KPI Development
• Channel Use Cases
• Implementation Models
• Change Management

• Cross-Functional Leadership
• Organizational Capability-Building
• Influencing Senior Stakeholders

• Bachelor Degree
• Advanced Degree (PharmD, PhD, MD, MPH, MS, MBA)

• Pharmaceutical
• Biotechnology
• Healthcare
• Medical Affairs
• Scientific Publisher Landscape

• AI
• Automation
• Advanced Engagement Platforms
• Digital Channels
• CRM-Enabled Engagement