Organizational Change Management; OCM) Analyst

Join us to co-create solutions for a better future! Job Details

Organizational Change Management (OCM) Analyst Nutley,NJ Posted:9/14/2026 Job Description Job #: 64892

Job Category:
Business Analyst

Position Type:
Contract

Duration: 3 months

Shift: 1

Remaining Positions: 1

Details:
Stefanini Groupis looking fora Organizational Change Management (OCM) Analyst for a globally recognized company!

We are seeking a highly organized and execution-oriented Organizational Change Management (OCM) Analyst / Coordinator
to support a Global IT Service Management (GITSM) transformation program. The program is establishing standardized global ITSM processes and a unified Service Now platform across the Americas, EMEA, Japan, and EAGS.

The contractor will work under the direction of the GITSM OCM Lead and collaborate with Program Management, Regional ITSM Leads, Global Process Owners, Service Now delivery teams, business stakeholders, and Accenture OCM advisors. The role will provide hands‑on support for stakeholder engagement, communications, training coordination, readiness, adoption tracking, UAT, Go‑Live, and Hypercare activities.

ROLE

PURPOSE:

Provide disciplined day‑to‑day OCM execution so the OCM Lead can focus on leadership alignment, regional stakeholder management, readiness decisions, and executive engagement.

Project Leap includes global process and platform changes affecting both end users and IT support teams. The contractor will support change activities associated with rolling out of the Global IT Service Management platform with the following capabilities:

• Incident, Problem, Change, Request, and Knowledge Management processes.
• Service Portal, Service Catalog, user feedback surveys, and AI‑enabled self‑service experiences.
• CMDB foundation, ITOM / AIOps capabilities, reporting, integrations, and automation.
• Global process standardization, regional adoption, and transition to the target GITSM operating model.

• Support execution of the GITSM communication and stakeholder engagement plan across regions and functions.
• Maintain the stakeholder register, communication calendar, audience segmentation, distribution lists, and engagement tracker.
• Draft leadership messages, project updates, email campaigns, FAQs, announcements, town hall content, and Go‑Live communications.
• Coordinate reviews, translations where required, approvals, and distribution with global and regional stakeholders.
• Support regional change networks, change champions, and stakeholder feedback activities.

• Coordinate training for end users, fulfillment teams, Service Desk personnel, process roles, and other impacted groups.
• Maintain the training schedule, audience roster, invitations, attendance records, completion status, and follow‑up actions.
• Assist with training materials, quick‑reference guides, job aids, FAQs, knowledge content, and recorded‑session coordination.
• Coordinate updates to materials arising from UAT feedback, solution changes, or approved process decisions.
• Support preparation and maintenance of the Operational Readiness Guide for in‑scope processes.

• Administer business and operational readiness assessments and consolidate results across regions.
• Maintain readiness dashboards and track communications, training completion, stakeholder engagement, user feedback, and adoption indicators.
• Identify gaps, overdue actions, regional dependencies, and OCM risks for escalation to the OCM Lead and PMO.
• Prepare concise weekly OCM status reports, leadership summaries, and decision or action logs.

• Coordinate UAT awareness, participant…