Billing & Collections Specialist

Location: Greater St. Louis, MO

Start Date: Immediate

About Gateway:

Gateway Fiber is seeking an outstanding individual to fill the role of Billing & Collections Specialist. Gateway is creating a leading, national fiber-to-the-home platform. With the support of its financial sponsor CBRE Investment Management, Gateway plans to reach 500,000 homes and businesses with its service over the next several years. Gateway provides faster, more reliable internet with a simple pricing model and industry-leading customer service.

Gateway’s Beliefs About People:

Gateway believes that people want to know they are cared for both professionally and personally  need a clear vision of where the company is going and how we can contribute to it. At Gateway, we look out for each other and actively find ways to help one another. We all have a role in defining the path forward towards the company's vision.

We strive for a transparent environment where information is readily shared and our teams feel safe to share feedback, even if it might seem unpopular. Someone in the right role with the tools to succeed can operate autonomously to meet their objectives. Gateway's beliefs about people shape the company and the way we do business.

Expected Outcomes and Requirements:

The Billing & Collection Specialist involves communication with customers, resolving billing and payment discrepancies, and maintaining positive relationships while adhering to company policies and procedures. Here’s how you can contribute:

• Ensure accuracy and timeliness of all billing-related activities and billing cycle processing.
• Payment research & reconciliation.
• Manage inbound inquiries related to billing, payments, promotions, and account updates, ensuring timely and accurate resolution.
• Adjusting customer payments in the accounts receivable system to ensure accounts are credited correctly.
• Collaborate with Customer Service managing inbound inquiries related to billing, payments, promotions, and account updates, ensuring timely and accurate resolution.
• Collaborate with the Revenue Operations team to monitor aging reports, identify overdue accounts, and prioritize outreach.
• Partner with Revenue Ops to resolve escalated billing or payment discrepancies requiring cross‑departmental coordination.
• Escalate severe delinquency cases to management or legal resources as appropriate.
• Maintain thorough and accurate documentation of all billing and collections activity, ensuring audit‑ready records.
• Prepare reporting on resolution rates, collection outcomes, and trends in billing issues to support continuous improvement.

The successful candidate will bring the following to the table:

• High school diploma required;
  Associate or Bachelor's in Finance, Accounting, or related field preferred not required.
• 3+ years in billing, collections, or accounts receivable roles.
• Proficiency with accounting or billing software;
  Broad Hub and Net Suite familiarity is a plus.
• Strong command of Microsoft Office, especially Excel.
• Excellent verbal and written communication skills.
• Strong problem‑solving, conflict‑resolution, and negotiation skills.
• Ability to manage multiple priorities in a fast‑paced, customer‑focused environment.
• Ability to work cross-functionally under time sensitive conditions.
• Understanding of AR processes and relevant billing/compliance standards.

What’s in it for you?

• Seeing your work makes a positive difference in the lives of our served communities
• Competitive salary and comprehensive benefits (medical, dental, vision, paid time-off, flexible environment)
• Locally owned, friendly, innovative company with high growth projections
• Opportunity to wear many hats and learn non-traditional skills