Accounts Receivable Specialist

A growing organization is seeking an experienced Accounts Receivable Representative to join its finance team. This position is responsible for managing customer accounts, collections, invoicing, cash applications, and account reconciliations while providing exceptional customer service to both internal and external stakeholders.

The ideal candidate is highly detail-oriented, possesses strong analytical and problem-solving skills, and thrives in a fast-paced environment. Success in this role requires excellent organizational abilities, proficiency in Microsoft Excel, and the ability to effectively manage multiple priorities while maintaining a high degree of accuracy.

• Manage a high volume of customer collection activities to ensure timely payment of outstanding invoices.
• Communicate with customers regarding account balances, payment status, billing inquiries, and account discrepancies.
• Monitor aging reports and proactively follow up on overdue accounts.
• Maintain accurate records of collection efforts and account activity.

• Generate and distribute customer invoices accurately and on a timely basis based on contractual agreements and business transactions.
• Research, investigate, and resolve billing discrepancies and customer disputes.
• Process and apply customer payments, including lockbox receipts, credit card payments, ACH transactions, wire transfers, and other payment methods.
• Process credit memos and account adjustments in accordance with company policies.

• Perform month-end accounts receivable reconciliations and ensure account balances are accurate and fully supported.
• Identify and resolve discrepancies prior to reporting deadlines.
• Assist with reporting and analysis related to accounts receivable activities and collections performance.

• Collaborate with sales, customer service, and other internal departments to research and resolve billing and payment issues.
• Provide professional and timely responses to customer inquiries.
• Maintain strong working relationships with both customers and internal stakeholders.

• Assist with credit card processing activities, including payment applications, declined transactions, chargebacks, prepayments, and account updates.
• Review and manage customer credit holds, obtaining required documentation and payments to facilitate order processing.
• Support account reviews to ensure customers remain in good standing and credit policies are followed.

• Participate in process improvement initiatives designed to enhance efficiency, accuracy, and customer satisfaction.
• Support special projects and perform additional duties as assigned.