Customer Service Support Coordinator - Retail

Overview

The Customer Service Support Coordinator role supports the Account Coordinator team by completing daily, weekly and quarterly administrative tasks including, but not limited to, order preparation, data entry, order shipment set up, maintaining department documentation, and department projects.

Essential Duties and Responsibilities include the following. Other duties may be assigned.

• Help coordinate customer shipments with third party logistics teams.
• Maintain information spreadsheets and database in Excel for tracking and analysis.
• Assist in proofing department order information to ensure accuracy.
• Matching and proofing incoming invoices for payment.
• Process department credits and equipment returns.
• Maintain electronic files for Key Account customers.
• Scanning and sending information to customers.
• Run and distribute daily, weekly and monthly customer and installer partner reports.
• Run and distribute internal reports for upper management.
• Assist Account Coordinators with timely processing of customer orders and ensure compliance with ordering requirements, as necessary.
• Assist in processing production work orders and equipment conversion requests.
• Work with Word and Adobe Acrobat to scan and create files for electronic processing in our document manager program.
• Manage department voicemail communication.
• Assist with updating department SharePoint and Teams site using Microsoft Office applications.
• Assist with new department projects and tasks as necessary.

• High School diploma or general education degree (GED) required.
• Associate’s degree with an emphasis in office administration, business administration or similar field a plus.
• One or more years of related experience in a professional work environment required.
• A positive attitude and desire to work as part of a team in a fast-paced environment is required.
• Must be organized and efficient.
• Must have the ability to self-prioritize and multitask to meet department cutoffs and deadlines.
• Must have the ability to professionally communicate with team members inside and outside the department.
• Must be neat and accurate in all processing and able to follow standardized department processes.
• Must be well written with above average documentation skills.
• Being open to change and process improvement is beneficial.
• Must be flexible and open to learning new tasks.

The hours for this position are 8:00am - 4:30pm or 8:30am - 5:00pm, Monday through Friday.

We are proud to be an Equal Opportunity Employer.

Company-paid background check required upon hire.