Cleaning Specialist III - Office Assistant

Job Description

This hybrid role blends our senior field position (Cleaning Specialist III) with an office operations assistant. You’ll deliver high-quality cleans the Ezer Way - Look. Touch. Perfect., lead on‑site quality checks, and support the office with scheduling, client communication, invoicing, and daily operations. You’ll switch comfortably between client homes and the office to keep days running smoothly and clients happy.

• Answer calls, texts, and emails promptly and professionally.
• Support quotes, services, and scheduling questions; send confirmations and reminders.
• Follow up for feedback and recurring service; maintain positive client relationships.
• Build, adjust, and confirm daily/weekly schedules for residential and commercial clients.
• Assign jobs based on availability, skill, and location; track team availability.
• Update changes in CRM (Jobber) and keep owners informed of impacts.
• Maintain and update client records; organize digital documents and contracts.
• Support supply checks/restock and internal calendars (meetings, events, trainings).
• Daily invoicing/status checks; log skips, cancellations, and special requests.
• Light lead follow-up and nurture (text/email/phone) to move prospects to scheduled.
• Assist with simple marketing tasks (social posts, email sends, flyers) as needed.
• Keep CRM lead fields current and note conversion status.
• Assist onboarding (documents, schedules, basic systems walk-throughs).
• Keep clear two‑way communication between the field and office.
• Help coordinate meetings, supply needs, and schedule changes.
• Prepare simple reports on client feedback, recurring status, and cancellations.
• Track basic KPIs (bonuses, performance, client retention) and daily ops trends.
• Lead client walk‑throughs; confirm scope and expectations before work begins.
• Oversee quality control; ensure work meets Ezer standards on every visit.
• Model pace, safety, and detail; mentor teammates on site when paired.
• Communicate updates/issues to clients & office; document notes and photos in apps.

• 1+ year residential cleaning experience; confident with solo cleans.
• High school diploma or equivalent required; associate degree preferred.
• Strong organizational skills and attention to detail.
• Excellent written and verbal communication skills.
• Proficiency in Google Workspace, and basic CRM/software systems (Jobber preferred).
• Ability to multitask, prioritize, and work independently in a fast-paced environment.
• Friendly, professional, and customer-service oriented.

• Part-time to Full-time (25-40 hrs/week).
• Cleanings start as early as 7:00am and end no later than 6:00pm.
• Approximately 40-60% office / 40-60% field.

• Bonus based on performance
• Company parties
• Competitive salary
• Employee discounts
• Flexible schedule
• Free food & snacks
• Free uniforms
• Opportunity for advancement
• Paid time off
• Training & development
• Wellness resources
• Starting pay of $21.00–$23.50 per hour, based on experience!
• Field Perks:
  Tips on client jobs; daily driver bonus when using your vehicle.
• Office Perks:
  Incentive program.
• Paid training, leadership development, and career growth
• Premium field supply kit; laptop/tools provided for office work.
• Opportunities for professional growth within the company.
• PTO, referral bonuses, swag, team outings, and so much more!