Service Process Coordinator

Job Overview

The Service Process Coordinator 3 performs a variety of assignments with limited complexity. Most of the impact is related to the accuracy of tasks performed. Works under general supervision and established procedures. May service a range of products/services. Applies detailed knowledge of a wide range of specialized administrative/technical skills. Understands how duties relate/integrate with others in the team/unit. Exchanges moderately complex information with others.

Basic knowledge of the organization and its policies required. Applies experience and simple judgment to make decisions within defined options or standard protocols – follows through on issues. Able to evaluate and select the correct solution in order to complete the task at hand.

• Organizes, records, processes and services the production output of various, moderately complex servicing activities.
• Works on moderately complex projects under general supervision and established procedures.
• Supports a range of products/services.
• Applies detailed knowledge of a wide range of specialized administrative/technical skills; and most of the impact is related to the accuracy of tasks performed.
• Understands how duties relate/integrate with others in the team/unit.
• Requests data and documents from internal clients.
• Perform various other duties as workflow requires, including retrieval of account loans, sorting account loans, and delivery.
• Review collateral documents/files for any discrepancies per required guidelines and track on the custodial and/or servicing system accordingly.
• Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.

• 1 year of relevant service
• Previous servicing/processing experience preferred
• Thorough understanding of department/unit policies and procedures and basic understanding of related department policies and procedures
• Class E driver’s license

• High School diploma or equivalent

Citi’s offerings may also include, for eligible employees, discretionary and formulaic incentive and retention awards. Citi offers competitive employee benefits, including: medical, dental & vision coverage; 401(k); life, accident, and disability insurance; and wellness programs. Citi also offers paid time off packages, including planned time off (vacation), unplanned time off (sick leave), and paid holidays. Available offerings may vary by jurisdiction, job level, and date of hire.

Salary Range: $40,560.00 - $52,080.00

Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law.

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