Office Administrator & Customer Service Representative

Office Administrator & Customer Service Rep
Archway is a premier landscaping company serving the St. Louis, MO area. We take pride in transforming outdoor spaces, but we know that a beautiful lawn starts with a well-run office. We are looking for a highly organized, professional, and friendly Office Administrator / Customer Service Representative to be the heartbeat of our daily operations.
As the first point of contact for our clients, you’ll play a critical role in ensuring our crews are where they need to be and our customers are happy with their Archway experience.

• Customer Service/Communication:
  Communicate directly with customers via phone and in person. You’ll answer questions, provide service information, and resolve any issues with a helpful, positive attitude.
• Logistics & Scheduling:
  Manage the calendar for our landscaping services, ensuring efficient routing for our field crews and confirming appointments with homeowners.
• Financial Administration:
  Handle collections by professionally following up on outstanding invoices and processing customer payments accurately.
• Inbox Management:
  Monitor and respond to incoming emails promptly, ensuring no lead or question goes unanswered.
• Data Integrity:
  Maintain precise customer records, service logs, and internal communication notes.
• Team Liaison:
  Act as the bridge between the office and our field crews, providing real-time updates and coordinating schedule changes.

• Stellar Communication:
  Excellent verbal and written skills are a must.
• Multitasking Pro:
  Ability to stay calm and organized in a fast-paced, seasonal environment.
• Tech-Savvy:
  Proficiency in Microsoft Office and email; experience with scheduling or CRM software is a major plus.
• Problem Solver: A knack for conflict resolution and finding solutions on the fly.
• Detail-Oriented:
  You’re someone who double-checks the small things to ensure the big things run smoothly.

• Hours:
  
  Monday – Friday, 8:00 AM to 4:00 PM. (
  
  Note:
  
  This is a full-time role)
• Pay Range: $20 – $22 per hour (based on experience).
• Location:
  
  Proudly based in St. Louis, MO.