Quality Systems Manager

The Manager of Quality Systems is responsible for overseeing the governance, organization, and maintenance of the organization’s policy and procedure content within a centralized document management system. This role ensures that policies, procedures, standards, and supporting documents are accurate, current, accessible, and compliant with organizational and regulatory requirements.

• Own and administer the document management system that houses the documentation for all our organizational processes, including policies, procedures, standards, and supporting documentation
• Manage technical writers to ensure clear, accurate, and comprehensive documentation of processes and procedures
• Establish and enforce governance frameworks for content creation, review, approval, version control, and publication
• Manage content life cycles, including drafting support, scheduled reviews, revisions, archiving, and retirement
• Ensure clear ownership, accountability, and approval workflows for all content
• Maintain metadata, taxonomy, and naming conventions to support searchability and usability
• Partner with shared service and operational teams to ensure content aligns with regulatory and internal requirements
• Monitor content accuracy and completeness; identify gaps and drive continuous improvement
• Ensure documentation is current and traceable
• Train content owners and users in all aspects of the document management system usage, including governance standards and best practices
• Manage system enhancements, upgrades, integrations, and user access controls
• Track metrics related to change requests, content usage, review cycles, and compliance
• Develop and utilize AI tools to enhance the efficiency of the document management system processes
• Analyze current processes and data to identify areas for improvement
• Develop and implement process improvement strategies
• Collaborate with stakeholders to gather input and feedback
• Monitor and evaluate the effectiveness of implemented changes
• Facilitate cross-department collaboration to enhance operational effectiveness and profitability
• Promote and assist problem-solving capabilities ensuring proper identification of root causes
• Prepare detailed reports and presentations for stakeholders

• Bachelor’s degree in Information Management, Business Administration, Compliance, or related field (or equivalent experience)
• 2+ years of experience managing a document management system or policy governance platform
• Experience in managing people
• Strong understanding of policy and procedure development, document control, and information governance
• Proficient in Microsoft Word, Excel, PowerPoint, Share Point
• Familiarity with regulatory, compliance, or quality management environments
• Excellent organizational skills and attention to detail
• Strong communication and stakeholder coordination abilities
• Strong leadership and management skills
• Strong analytical, problem-solving, and risk assessment skills
• Knowledge of process improvement methodologies such as Lean, Six Sigma, etc.
• Experience in process mapping
• Proficient in Lucid Chart and Mural
• Proficient in using AI tools to search and generate content, and improve efficiency in processes
• Ability to manage multiple projects and priorities simultaneously
• Knowledge of ISO 9001 Standard
• Ability to travel 30-50%

Mc Carthy is proud to be an equal opportunity employer, including disability and protected veteran status.