Lead Technology Strategy & Investment Analytics

Overview

Mastercard is a global technology company in the payments industry. Our mission is to connect and power an inclusive, digital economy that benefits everyone, everywhere.

The COSI program and product investment dashboard is a critical enterprise capability that provides transparency into investments across Mastercard. COSI delivers a consistent view of how dollars and capacity are allocated across programs and products—enabling alignment between investment and market-facing products and supporting more effective prioritization, governance, and decision‑making.

The COSI organization is comprised of Product Management, COSI Enablement, Engineering, Data Fidelity, and Customer Success. This role sits within the Customer Success team, which focuses on stakeholder engagement, adoption, governance, and ensuring the completeness and accuracy of how investments are represented within the platform.

The Manager, Product Management – COSI (Customer Success) is responsible for driving stakeholder engagement, adoption, and governance of the COSI platform, while contributing to product development through requirements, testing, and continuous feedback. This role operates at the intersection of product management, customer success, finance, and data.

• Stakeholder Engagement & Customer Success
  • Act as the primary interface between COSI and stakeholder leadership teams across Technology, Product, Finance, and Business.
  • Understand stakeholder needs, priorities, and challenges, translating them into actionable requirements and improvements.
  • Lead stakeholder onboarding to COSI, ensuring effective adoption and alignment to platform standards.
  • Represent COSI in leadership forums and speaking engagements, clearly articulating value, structure, and expectations.
• Governance, Documentation & Certification
  • Author clear, structured papers and documentation to define processes, policies, and enhancements for COSI.
  • Drive alignment and secure approvals from senior leadership on key frameworks, changes, and initiatives.
  • Lead annual program certification processes to ensure data completeness, accuracy, and adherence to standards.
  • Establish and maintain governance processes that support transparency and consistency across the platform.
• Product Development Support
  • Gather and synthesize stakeholder requirements into well‑defined business requirements and user stories.
  • Partner with Product Management, Engineering, and COSI Enablement teams to prioritize and deliver enhancements.
  • Support solution design discussions to ensure alignment with business and investment tracking needs.
  • Contribute to roadmap planning through stakeholder insights and adoption feedback.
• Testing, Quality & Continuous Improvement
  • Lead or support solution testing (UAT) to validate functionality, data accuracy, and usability.
  • Ensure delivered capabilities meet business requirements and governance standards.
  • Identify gaps, inefficiencies, and opportunities for continuous improvement across processes and platform capabilities.
  • Drive feedback loops between stakeholders and product teams.
• Data, Insights & Adoption
  • Ensure stakeholders understand how to interpret and use COSI data effectively.
  • Support development of insights, narratives, and materials used in governance and decision‑making forums.
  • Partner with the Data Fidelity team to improve data quality, completeness, and accuracy.
  • Promote best practices to ensure consistent and standardized use of the platform across the enterprise.

Experience

• Product management, customer success, consulting, or business-facing role within a technology or data-driven environment.
• Experience working in large, matrixed organizations with senior stakeholder exposure.
• Experience with governance processes, business case development, or enterprise reporting strongly preferred.
• Familiarity with financial concepts, investment tracking, or allocation models is a plus.

• Exceptional written communication skills, with experience authoring structured documents and executive-level papers.
• Strong verbal communication and presentation skills, including leading discussions with senior stakeholders.
• Ability to translate…