Senior Analyst, Project & Change Management

Our Purpose Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we’re helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential.

Senior Analyst, Project & Change Management

Mastercard Services, the professional services arm of Mastercard, provides payments-focused consulting, marketing, platforms, information, loyalty, and risk management services to financial institutions, retailers, and governments worldwide. The Services team is a key differentiator for Mastercard, delivering innovative solutions that help customers grow and transform their businesses. As part of the Insights & Enablement team, the Senior Analyst, Project & Change Management will support the successful delivery of strategic initiatives by partnering with business stakeholders to define requirements, manage projects, coordinate change activities, and ensure successful implementation of business and technology solutions.

This role combines business analysis, project coordination, and change management responsibilities to drive operational excellence and support organizational transformation.

• Partner with business owners and stakeholders to understand business needs, identify opportunities, and define business and functional requirements.
• Coordinate and participate in the review, enhancement, testing, documentation, and implementation of new products, services, and business initiatives.
• Work closely with technology teams to translate business requirements into effective solutions and ensure successful delivery.
• Develop project plans, timelines, and implementation activities to support the successful execution of strategic initiatives.
• Monitor project progress, identify risks and issues, and coordinate resolution activities to maintain project objectives.
• Support change management efforts, including stakeholder communications, impact assessments, training coordination, business readiness activities, and implementation planning.
• Ensure timely and accurate communication with project teams and stakeholders throughout the project lifecycle.
• Coordinate and document user acceptance testing (UAT), ensuring successful validation of business requirements.
• Evaluate business requests, assess feasibility, identify alternatives, and recommend optimal solutions.
• Prepare and present project updates, business recommendations, and implementation documentation to stakeholders and leadership.
• Ensure adherence to project management methodologies, governance standards, and operational processes.
• Coordinate implementation of new or revised business processes, policies, and procedures.
• Facilitate knowledge transfer, documentation management, and continuous process improvement initiatives.

• Proven experience in business analysis, project management, program management, or change management roles.
• Experience partnering with business and technology teams to define requirements and deliver business solutions.
• Strong understanding of project management methodologies and software development lifecycle practices.
• Experience supporting cross-functional initiatives and managing multiple priorities simultaneously.
• Ability to develop project plans, coordinate implementation activities, and track project deliverables.
• Experience supporting organizational change, stakeholder engagement, communications, and training activities.
• Strong analytical and problem‑solving skills with the ability to evaluate business needs and recommend solutions.
• Excellent verbal and written communication skills, including the ability to develop presentations and executive communications.
• Strong relationship management and stakeholder engagement capabilities.
• Self‑starter with strong organizational skills and the ability to work independently with minimal supervision.
• Proficient in Microsoft…