Principal Project Manager

Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we’re helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential.

Principal Project Manager

The Global Business Solutions Center (GBSC) Project Management team serves as an internal consulting partner to the Shared Services Organization, supporting four key verticals:
Marketing, Finance, People and Capability, Law, Franchise, and Integrity.

We are seeking a Principal Project Manager to help drive our customer experience strategy forward through innovation and problem solving. This role will support the identification, planning, and execution of projects across the Shared Services Organization and its stakeholder groups.

The ideal candidate is a highly collaborative professional with strong process and project management skills, capable of coordinating global relationships across cross‑functional teams, third‑party providers, and regional stakeholders. Working closely with Operational Workstream Leads and key internal partners, this individual will help identify opportunities, develop project plans, and deliver strategic initiatives.

• Plan, develop, and manage project schedules to ensure the timely completion of key milestones and deliverables across cross‑functional initiatives.
• Partner with Finance, Legal, and other business stakeholders to support operational initiatives, ensuring alignment with financial controls, regulatory considerations, and business priorities.
• Identify opportunities to enhance processes and tools by analyzing inefficiencies and recommending scalable solutions that support best practices and continuous improvement.
• Create, manage, and distribute status and progress reports to keep leadership and project teams informed on project performance, risks, and timelines.
• Provide regular updates to senior management on the status of critical project deliverables, key risks, and milestone progress.
• Conduct analysis and assessment activities to deliver timely insights and actionable recommendations to stakeholders, supporting data‑driven decision‑making.
• Facilitate collaboration across business, Finance and Legal teams to ensure projects meet operational, compliance, and governance requirements.

• Experience supporting large‑scale, cross‑functional transformation initiatives within complex organizations.
• Proven ability to evaluate business processes and recommend strategies to streamline operations and improve efficiency (e.g., Lean Six Sigma methodologies).
• Experience partnering with Finance and Legal teams to support initiatives involving governance, financial oversight, regulatory requirements, or operational controls.
• Background in management consulting, professional services, or internal consulting roles, with experience advising stakeholders on business process improvements and strategic initiatives.
• Strong project and/or program management experience with a solid understanding of the full project lifecycle.
• Experience in risk management and investigations, with the ability to apply sound judgment and provide thoughtful consultation on business process improvements.
• Excellent written, verbal, and presentation communication skills with strong stakeholder management abilities.
• Demonstrated experience analyzing operational data to inform business decisions, with expertise in process management, including process design, optimization, and systems improvement.

• Abide by Mastercard’s security policies and practices;
• Ensure the confidentiality and integrity of the information being accessed;
• Report any suspected information security violation or breach, and
• Complete all periodic mandatory security trainings in accordance with Mastercard’s guidelines.

In line with Mastercard’s total compensation philosophy and…