Senior Product Manager - Technical

Title and Summary

Senior Product Manager
- Technical

The Mastercard Settings team is looking for a Senior Product Manager
- Technical to drive our customer experience strategy forward by consistently innovating and problem‑solving for our customer test cases. The ideal candidate is passionate about the customer experience journey, highly motivated, intellectually curious, analytical, and possesses an entrepreneurial mindset. Candidate should have extensive knowledge of Mastercard payment transactions and interpreting requirements to create quality test scenarios for customers. Candidate should have knowledge of the Dual Message Authorization and Clearing as well as Single Message Debit Financial platform for customer testing.

• Owns the working backwards document and vision for one or more features
• Elicits and decomposes business requirements into platform requirements and user stories
• Coordinates internal forums to collect and identify feature‑level development opportunities
• Contributes near‑term input (quarterly) for the platform product portfolio and roadmap, prioritizing the backlog while defining the acceptance criteria for user stories
• Recommends trade‑off decisions on platform product features/depth of features/backlog items
• Uses runtime metrics of their services in market as a feedback loop into the backlog and balances the priorities against new feature requests
• Owns and manages product documentation ensuring features and associated documentation are clear and easily consumable by other engineering teams
• Enables self‑service support and/or works to reduce overhead
• Makes use of research, user studies, metrics and competitive analysis to understand the platform and business needs for a platform product and inform the backlog
• May participate with the business in customer research to inform platform product feature needs
• Coordinates with interdependent teams on platform product requirements
• Keeps close to the design of the user experience
• Continuously monitors feature development at the feature level adjusting throughout implementation as needed
• Reviews product demo against acceptance criteria for the feature set
• Prepares launches and monitors platform performances, adoption, and operational health for feature sets
• Supports and participates in post‑launch reviews and ensures feedback is reincorporated into the feature
• Stays aligned with GTM plans for the feature set
• Identifies issues that will keep the platform features from delivering on time and/or with the desired requirements and works with internal teams and customer service to identify, classify, and prioritize feature‑level customer issues
• Mentors team members
• Assists with candidate selection and onboarding

• Proven experience with various payments messages (ISO 8583/20022)
• Mastercard customer online message testing experience and/or experience at customer/processor testing Mastercard online messages
• Good knowledge of Mastercard products and services
• Very detail‑minded and analytical

• Abide by Mastercard’s security policies and practices
• Ensure the confidentiality and integrity of the information being accessed
• Report any suspected information security violation or breach
• Complete all periodic mandatory security trainings in accordance with Mastercard’s guidelines

Mastercard is a merit‑based, inclusive, equal‑opportunity employer that considers applicants without regard to gender, gender identity, sexual orientation, race, ethnicity, disabled or veteran status, or any other characteristic protected by law. We hire the most qualified candidate for the role.