Director, Product Delivery – Onboarding

Director, Product Delivery – Onboarding

Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we're helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential.

The Director, Product Delivery – Onboarding is a senior delivery leader responsible for executing Mastercard's end-to-end client onboarding experience within the North America region. Reporting into the Vice President, Product Delivery – Onboarding, this role leads teams focused on transitioning clients from pre-sale through onboarding and into implementation readiness, ensuring a seamless, consistent, and high-quality entry into Mastercard.

This role builds on the core responsibilities of a Director, Product Delivery—owning delivery execution, client outcomes, and cross-functional alignment—while specializing in structured onboarding, early client engagement, and lifecycle continuity. The Director serves as a critical control point between Business Development (BD), Delivery, and Customer Account Management (CAM), ensuring clear accountability, strong client relationships, and a foundation for long-term growth.

Key Responsibilities:

• Onboarding Delivery Leadership (Primary Focus)
• Pre-Conversion & Kickoff Execution
• Client Engagement & Relationship Ownership
• Cross-Functional Delivery Execution
• Product Enablement & Client Education
• D&S Funding Integration & Value Positioning
• Governance, Metrics & Continuous Improvement
• Team Leadership & Capability Building

Core Skills & Capabilities (Enhanced for Onboarding Focus):

• Client Onboarding & Lifecycle Expertise
• Client Experience & Relationship Management
• Cross-Functional Orchestration
• Commercial Awareness
• Execution & Operational Discipline

Ways of Working (Critical to Success in This Role):

• Structured, Not Ad Hoc
• Proactive, Not Reactive
• Ownership & Accountability First
• Client-Centric Mindset
• Integrated with Commercial Outcomes
• Bridge Builder Across Functions

Experience &

Qualifications:

• 8–12+ years in Product Delivery, Implementation, or Client Engagement roles
• Demonstrated leadership of delivery or onboarding teams in complex environments
• Experience working with financial institutions, payments, or technology solutions preferred
• Proven ability to manage large-scale, cross-functional client engagements

Mastercard is a merit-based, inclusive, equal opportunity employer that considers applicants without regard to gender, gender identity, sexual orientation, race, ethnicity, disabled or veteran status, or any other characteristic protected by law. We hire the most qualified candidate for the role. In the US or Canada, if you require accommodations or assistance to complete the online application process or during the recruitment process, please contact reasonable and identify the type of accommodation or assistance you are requesting.

Do not include any medical or health information in this email. The Reasonable Accommodations team will respond to your email promptly.

Corporate Security Responsibility:

• Abide by Mastercard's security policies and practices;
• Ensure the confidentiality and integrity of the information being accessed;
• Report any suspected information security violation or breach, and
• Complete all periodic mandatory security trainings in accordance with Mastercard's guidelines.

In line with Mastercard's total compensation philosophy and assuming that the job will be performed in the US, the successful candidate will be offered a competitive base salary and may be eligible for an annual bonus or commissions depending on the role. The base salary offered may vary depending on multiple factors, including but not limited to location, job-related knowledge, skills, and experience.

Mastercard benefits for full time (and certain part time) employees generally include: insurance (including medical, prescription drug, dental, vision, disability, life insurance); flexible spending account and health savings account; paid leaves (including 16 weeks of new parent leave and up to 20 days of bereavement leave); 80 hours of Paid Sick and Safe Time, 25 days of vacation time and 5 personal days, pro-rated based on date of hire;

10 annual paid U.S. observed holidays; 401k with a best-in-class company match; deferred compensation for eligible roles; fitness reimbursement or on-site fitness facilities; eligibility for tuition reimbursement; and many more. Mastercard benefits for interns generally include: 56 hours of Paid Sick and Safe Time; jury duty leave; and on-site fitness facilities in some locations.

Pay Ranges:

O'Fallon, Missouri: $136,000 - $224,000 USD

Purchase, New York: $156,000 - $258,000 USD