Manager, Business Analysis

Our Purpose

Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we’re helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential.

Manager, Business Analysis

The Manager, Business Analysis is responsible for defining and executing modernization strategy, roadmap, and delivery for Mastercard's billing platform. This role drives initiatives, platform enhancements, and strategic transformation programs that improve scalability, operational efficiency, and business value across Mastercard's global billing ecosystem. Operating at the intersection of business analysis, technology, and business operations, this role partners with engineering, business stakeholders, finance, and operations to deliver innovative solutions that support Mastercard's evolving business needs.

The Manager is accountable for translating complex business and technical requirements into actionable initiatives while ensuring alignment with strategic objectives and operational excellence. In addition to leading key initiatives directly, this role provides leadership, coaching, and mentorship to a small team of Senior Business Analysts.

• Defines and maintains product backlogs in Jira, ensuring alignment with business priorities, customer needs, regulatory requirements, and modernization objectives
• Leads feature definition and backlog refinement, including:
• Writing clear epics, features, user stories, and acceptance criteria
• Translating complex business processes into scalable product capabilities
• Decomposing large initiatives into actionable and deliverable increments
• Ensuring work meets Definition of Ready and Definition of Done standards
• Drives billing modernization efforts, including platform rationalization, process standardization, and migration initiatives
• Partners with engineering teams to evaluate technical solutions, architecture decisions, and implementation approaches
• Prioritizes work based on business value, customer impact, risk mitigation, technical dependencies, and strategic alignment
• Collaborates with cross‑functional stakeholders across Product, Engineering, Operations, Finance, and business teams to align requirements, priorities, and delivery outcomes
• Leads requirements gathering and solution design sessions to identify opportunities for process improvement and automation
• Supports large‑scale transformation initiatives such as platform modernization, billing rule standardization, and payment ecosystem evolution
• Reviews and validates product deliverables through demos, testing activities, and stakeholder feedback
• Utilizes data, metrics, operational insights, and customer feedback to measure product performance and drive continuous improvement
• Identifies and manages product risks, dependencies, assumptions, and implementation challenges
• Creates and maintains product documentation, operational procedures, business requirements, and executive communications
• Communicates roadmap progress, strategic priorities, key decisions, risks, and outcomes to leadership and stakeholders at multiple organizational levels
• Leads and mentors a team of Senior Business Analysts while continuing to perform hands‑on business analysis, requirements management, and modernization delivery activities
• Provides day‑to‑day leadership, coaching, workload prioritization, and development support for assigned Business Analysis team members
• Supports hiring, onboarding, performance management, and career development activities for direct reports
• Champions customer‑centric product development practices and promotes agile methodologies across teams

• 7+ years of experience in Business Analysis, Product Management, Product Ownership, Program Delivery, or related disciplines
• Previous people leadership experience or demonstrated experience leading,…