Director, Product Management - Global Loyalty Platform Management

Our Purpose Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we’re helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential.

Title and Summary Director, Product Management - Global Loyalty Platform Management

• Responsible for developing and executing platform product capabilities that support the growing demands of Mastercard’s Global Loyalty business.
• Drives the enhancement of existing platforms and the delivery of new features in response to business needs, market opportunities, and technology trends.
• Translates business requirements and customer experiences into clear product features and functional requirements that inform the platform roadmap.
• Works closely with Product Owners, Developers, UX designers, and internal stakeholders to define, build, and deliver high-quality solutions.
• Accountable for supporting platform performance, reliability, and continuous improvement.

• Drive data-informed product outcomes at the product or capability level by monitoring key performance indicators and continuously improving product performance
• Contribute to the development and execution of product vision, strategy, and roadmap across one or more platform areas, aligning to broader program objectives
• Decompose business requirements into well-defined features, epics, and user stories that support Agile delivery and high-quality execution
• Partner closely with Product Owners, Engineering, and UX to ensure clarity of requirements, efficient delivery, and strong end-to-end product outcomes
• Apply product management best practices across the product lifecycle (e.g., Agile delivery, backlog management, product readiness) to ensure consistent execution
• Support go-to-market readiness and operational deployment by working cross-functionally with Delivery, Operations, and servicing teams
• Champion a user-centric, data-driven approach, incorporating customer insights and "test and learn" methodologies to continuously improve the product experience
• Engage with internal stakeholders and Voice of Customer channels to identify product opportunities and address friction points
• Understand and apply Software Development Lifecycle (SDLC) practices to ensure effective collaboration with engineering teams and delivery of high-quality software
• Lead and develop a team of product managers and/or product management-technical (PMT) resources, providing coaching, prioritization guidance, and performance feedback
• Build strong cross-functional relationships to ensure alignment across Product, Technology, and Business teams
• Contribute to clear and concise communications for stakeholders and leadership on product progress, risks, and outcomes
• Ensure consistent documentation and knowledge management practices to support scalability and operational efficiency

• Experience operating in a matrixed environment, collaborating across Product, Engineering, and Operations teams
• Demonstrated ability to independently manage product execution across a defined scope or platform area
• Experience applying data-driven decision-making and continuous improvement practices in product delivery
• Experience leading and developing product talent, including individual contributors and early-tenure managers
• Ability to communicate effectively with a range of stakeholders, including peers and senior leaders
• Experience translating customer feedback and business needs into actionable product requirements
• Exposure to go-to-market planning and supporting product launches or enhancements
• Experience driving end-to-end ownership of product features or platform components
• Practical application of Agile methodologies, backlog management, and product lifecycle processes

Consulting & Strategic Judgement;
Customer Needs and Insights;
Design Thinking Approach;
Go-To-Marke…