Director, Product Management - Global Loyalty Platform Management

Director, Product Management - Global Loyalty Platform Management

Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we're helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential.

The Services team and solutions fuel growth for partners globally by providing cutting edge services in the areas of Customer Acquisition and Engagement, Security Solutions, Business and Market Insights, and Open Banking. Focused on thinking big and scaling fast, our agile sales team is responsible for end-to-end solutions for a diverse global customer base including retailers, airlines, hotels, tourism agencies, public sector entities, restaurants, consumer goods and telecom companies.

About the Role:

Responsible for developing and executing platform product capabilities that support the growing demands of Mastercard's Global Loyalty business. Drives the enhancement of existing platforms and the delivery of new features in response to business needs, market opportunities, and technology trends. Translates business requirements and customer experiences into clear product features and functional requirements that inform the platform roadmap. Works closely with Product Owners, Developers, UX designers, and internal stakeholders to define, build, and deliver high-quality solutions.

Accountable for supporting platform performance, reliability, and continuous improvement.

The Role:

• Drive data-informed product outcomes at the product or capability level by monitoring key performance indicators and continuously improving product performance
• Contribute to the development and execution of product vision, strategy, and roadmap across one or more platform areas, aligning to broader program objectives
• Decompose business requirements into well-defined features, epics, and user stories that support Agile delivery and high-quality execution
• Partner closely with Product Owners, Engineering, and UX to ensure clarity of requirements, efficient delivery, and strong end-to-end product outcomes
• Apply product management best practices across the product lifecycle (e.g., Agile delivery, backlog management, product readiness) to ensure consistent execution
• Support go-to-market readiness and operational deployment by working cross-functionally with Delivery, Operations, and servicing teams
• Champion a user-centric, data-driven approach, incorporating customer insights and "test and learn" methodologies to continuously improve the product experience
• Engage with internal stakeholders and Voice of Customer channels to identify product opportunities and address friction points
• Understand and apply Software Development Lifecycle (SDLC) practices to ensure effective collaboration with engineering teams and delivery of high-quality software
• Lead and develop a team of product managers and/or product management-technical (PMT) resources, providing coaching, prioritization guidance, and performance feedback
• Build strong cross-functional relationships to ensure alignment across Product, Technology, and Business teams
• Contribute to clear and concise communications for stakeholders and leadership on product progress, risks, and outcomes
• Ensure consistent documentation and knowledge management practices to support scalability and operational efficiency

All about You:

• Experience operating in a matrixed environment, collaborating across Product, Engineering, and Operations teams
• Demonstrated ability to independently manage product execution across a defined scope or platform area
• Experience applying data-driven decision-making and continuous improvement practices in product delivery
• Experience leading and developing product talent, including individual contributors and early-tenure managers
• Ability to communicate effectively with a range of stakeholders, including peers and senior leaders
• Experience…