Program Manager, Learning & Development

Our Purpose

Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we’re helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential.

Our Purpose

Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we’re helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential.

Title And Summary

Program Manager, Learning & Development

Overview:
The Program Manager, Learning and Development (L&D) is responsible for planning, executing, and overseeing L&D programs that support the strategic objectives of the organization.

This role requires a dynamic individual skilled in program management, stakeholder engagement, curriculum design, and process improvement, with a passion for fostering employee development.

The ideal candidate will be adept at managing multiple L&D initiatives simultaneously, ensuring they are completed on time, within budget, and meet the needs of the organization.

Role And Responsibilities

Experience Design:

• Engage with key stakeholders to gather learning needs, program requirements, timelines, and strategic outcomes.
• Lead the design and development of engaging and effective learning programs that address those needs.
• Work with Learning Experience Designers to envision and design learning programs that are aligned with strategic objectives, showcase L&D best practices, and are delivered through appropriate learning modalities (e.g., in-person, virtual, e-learning).
• Ensure learning programs incorporate feedback and adapt to changing organizational needs.

Program Planning And Execution:

• Develop comprehensive project plans for L&D programs/initiatives that align with organizational needs, timelines, resources, etc.
• Coordinate cross-functional teams, including learning designers, delivery specialists, admins, and subject matter experts, to ensure effective and efficient program execution.
• Monitor and track program progress, adjusting plans as necessary to meet targets.

Stakeholder Management:

• Provide updates and ensure alignment with program objectives.
• Serve as the primary point of contact for all program-related inquiries and communications, fostering strong relationships with internal and external partners.

Resource Management:

• Identify and allocate resources necessary for program execution, including budget management and resource scheduling.
• Manage program budgets, ensuring financial objectives are met and resources are utilized efficiently.

Risk Management:

• Identify potential risks and develop mitigation strategies to minimize impact on program delivery.
• Monitor and report on program risks, implementing corrective actions as needed.

Quality Assurance:

• Ensure that all L&D program deliverables meet the required quality standards and specifications.
• Implement continuous improvement processes to enhance program performance and outcomes.

Data Analysis And Reporting:

• Collect and analyze program data to evaluate performance, identify trends, and inform decision-making.
• Prepare and present detailed reports on program status, outcomes, and areas for improvement.

Benchmarking And…