Customer Service Account Coordinator - Retail Chains

Overview

The Customer Service Account Coordinator provides distinct business to business professional support to our US and Canadian sales force while working collaboratively with our internal teams. Team Members in this role will be responsible for email and phone communication with Corporate Purchasing Agents and Procurement Specialists. In this position Team Members will answer product availability questions, enter customer orders, gain and apply product knowledge.

The Customer Service Account Coordinator will work closely with our Traffic, Distribution, Demand Planning and Invoicing Teams to manage the order fulfillment process from start to finish. The Customer Service Account Coordinator must be highly organized, accurate, and accustomed to multitasking while working at a fast pace.

Essential Duties and Responsibilities include the following. Other duties may be assigned.

• Communicate with customer corporate contacts through email and phone; answering questions on product knowledge, product availability, and order status information.
• Provide professional support to our outside sales representatives and work closely with them to achieve customer order specifications and satisfaction.
• Work with Department Pricing Analyst on customer price quotes
• Collaborate with Demand Planning and Scheduling departments to quote lead times and create production work orders for equipment to meet customer date requirements.
• Perform accurate and timely processing of customer orders and ensure compliance with ordering requirements.
• Work with our Traffic, Distribution, and Invoicing teams to coordinate timely shipment, delivery, and invoicing of customer orders.
• Perform all follow-up communication steps and documentation to ensure the order is completed and shipped on time.
• Collaborate and communicate with key customer contacts in regularly scheduled calls so that order shipments meet schedules for chain program rollouts.
• Process and send customer reports for after sales support.
• Maintain organized informational spreadsheets and documents for tracking, analysis, and communication with customers, sales representatives, and management.
• Assist sales representatives with coordinating customer equipment returns.
• Work as a team to backup and support other Customer Account Coordinators in the True Retail department.

• High School diploma or general education degree (GED) required.
• Associate’s or Bachelor’s degree with an emphasis in Business or similar field preferred.
• Four or more years of combined education and/or experience in a professional work environment required.
• Must be professional, organized and detail-oriented.
• Must have excellent written and verbal communication skills.
• Must have a positive, energetic and professional attitude and be able to work effectively in a fast-paced, ever-changing environment.
• Must work well with others in a team environment for cross-customer support.
• Must be able to follow directions for established processes.
• Enthusiasm in working with customers on the phone is required.
• Strong prioritization and multi-tasking skills required.
• Experience with all Microsoft Office applications required.
• Prior experience in a manufacturing environment is preferred.

The hours for this position are 8:30am - 5:00pm, Monday through Friday.

We are proud to be an Equal Opportunity Employer.

Company-paid background check required upon hire.