Client Service Representative

Description

Veterinary Specialty Services in O'Fallon, MO is looking for exceptional client service professionals to join our growing team! VSS has provided advanced specialized care for animals, collaborating with veterinarians throughout the St. Louis area, and beyond for over 25 years. We are a 24-hour specialty and emergency hospital committed to providing excellent, advanced care. Our state-of-the-art facility is fully equipped with advanced diagnostic equipment.

We are currently hiring for our afternoon/evening shift, with schedules ranging between 12pm and 4am; weekend availability is required.

Typical shifts may include 12pm-8pm, 2pm-10pm, 3pm-11pm, 4pm-12am, and 6pm-2am.

Our Client Service Representatives play a vital role in our hospital. They are who our clients first see when they arrive and the last they see as they leave. They are the link between our clients and the clinical team, and they must be an advocate for the hospital as well as our clientele. We strive to ensure a team oriented approach in our hospital and all members of staff, regardless of position, collectively work towards our common goal of providing excellent client service for our clients and top quality care for our patients.

Responsibilities will include, but aren't limited to:

• Initial triage of incoming emergency patients, with the assistance of veterinary technicians.
• Ensuring that the necessary operational efficiencies are met, ensuring that clients are checked-in, roomed and checked-out in a timely manner.
• Answering incoming calls to our emergency line and working with technicians and doctors to guide callers.
• Ensuring the lobby, front desk and exam rooms are kept clean and tidy.

Requirements

• Present a professional image
• Excellent verbal and written communication skills
• Attention to detail and multitasking skills are critical.
• Ideal candidates would have 2 + years of previous client service experience; veterinary or medical experience is preferred.
• Be Self Motivated and have a willingness to learn
• Work closely with team members, doctors, and other VSS employees
• Possess strong computer skills
• Have had cash handling experience and have a base financial knowledge/understanding
• Be comfortable in emergency situations; able to handle a face-paced, hospital environment