Customer Service Representative

Customer Service Representative (Entry Level)

If you enjoy solving problems and making a positive impact for customers, this role could be a great fit. As a Customer Service Representative, you will serve as the first point of contact for our customers, assisting with billing questions, payments, account access, and general inquiries. This is a fast-paced, high-volume contact center role where delivering an excellent customer experience is key.

• Serve as the primary contact for customers via phone, chat, and email, providing timely and accurate support
• Assist customers with billing inquiries, payment processing, account concerns, and portal navigation
• Take ownership of customer requests, ensuring efficient and professional resolution from start to finish
• Analyze customer needs and determine appropriate solutions while maintaining a positive experience
• Perform basic calculations (e.g., percentages, totals) to address billing-related questions
• Navigate multiple systems and applications to research and resolve customer issues
• Meet and maintain established productivity, service, and quality standards
• Adhere to company policies, regulatory standards (SOX), and business processes (PCI compliance)
• Support additional tasks, projects, and overtime as business needs require

• Strong customer service and communication skills (verbal and written)
• Ability to make quick, sound decisions in a fast-paced, high-volume environment
• Proficiency with computers, including Microsoft 365 (Excel, Word, Outlook, Teams), web-based systems, and multi-monitor setups
• Strong multitasking, problem-solving, and time management abilities
• High level of professionalism, accountability, and reliability
• Ability to remain calm and effective in high-pressure or stressful situations

• 1–2 years of customer service experience (call center experience preferred)
• Experience working in a high-volume contact center environment
• Familiarity with customer support tools and systems

• High school diploma or equivalent required
• Some college coursework or degree in progress is a plus

• High-volume, fast-paced contact center
• Requires consistent performance, adaptability, and focus on customer satisfaction

This is a Contract to Hire position based out of O'Fallon, MO.

The pay range for this position is $20.00 - $20.00/hr.

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan – Pre‑tax and Roth post‑tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
  Short and long‑term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

This is a fully onsite position in O'Fallon, MO.

This position is anticipated to close on Jun 12, 2026.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

For all positions located in the city and county of San Francisco, qualified applicants with arrest and conviction records will be considered for employment.

It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment.

Artificial Intelligence may be used to support parts of the hiring process, including sourcing, screening, and evaluating candidates. Final decisions are made by the hiring team.