Customer Service Representative

Job Overview

If you’re the kind of person who likes to solve problems and help others when they need it, you could be a perfect fit for this opportunity. You’ll be the first contact for our customers: answering billing questions, taking payments, assisting with portal login and navigation, and general inquiries.

• Phone servicing of billing inquiries, taking payments, client concerns, portal navigation assistance, etc.
• Provide excellent customer service and accurate information via incoming telephone calls, text chats and email in a fast-paced, automated, high-volume contact center environment
• Assume ownership and accountability in handling customer requests in an efficient, accurate and professional manner
• Demonstrate the ability to analyze information to make appropriate decisions and solve problems, while maintaining a pleasant phone experience for the caller
• Perform basic mathematic calculations, such as percentages, addition, division and subtraction calculations to respond to customer inquiries
• Effectively navigate multiple system applications to research, analyze and resolve requests, inquiries & concerns
• Maintain established levels of productivity, service, and quality standards
• Learn and comply with corporate policies, regulatory standards (SOX), business processes (PCI) and procedures
• Complete additional tasks and other projects/duties as assigned
• Work overtime as needed

Customer service, Customer support, Call center

• Effective, strong, and service focused communication skills, both verbal and written
• Strong decision-making velocity in a fast-paced, high-volume phone contact center environment
• Proficient computer skills (keyboarding, login, web/cloud navigation), Microsoft 360 (Excel, Word, Outlook, Teams), multi-monitor usage and multi-tasking
• Demonstrate professionalism, personal accountability, reliability and taking personal pride in the handling of inquiries from our customers and agency partners
• Ability to manage competing demands, handle stressful situations, problem solving and strong decision velocity

• Minimum of high school diploma or equivalent; college degree or currently pursuing is a plus!
• Experience in a high-volume contact center with a strong focus on superior service is a plus!
• 1-2 years Customer Service experience

This is a Contract to Hire position based out of O FALLON, MO.

The pay range for this position is $20.00 - $20.00/hr.

Benefits for this temporary role may include:

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

This is a fully onsite position in O FALLON, MO.

This position is anticipated to close on Jun 12, 2026.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.