Customer Service Representative

Customer Service Representative (Billing Support)

Location:

Onsite (5 days per week)

Schedule:

Full-Time | 10:30 AM - 7:00 PM CST (hours may vary based on business needs)

Training

Schedule:

Monday-Friday, 8:00 AM - 4:30 PM CST

Employment Type:

Contract-to-Hire

Conversion Salary: $42,500 annually

Position Overview

We are seeking a customer-focused and detail-oriented Customer Service Representative to join a fast-paced support team. In this role, you will serve as the primary point of contact for customers, assisting with billing inquiries, resolving account-related concerns, and ensuring an outstanding customer experience. The ideal candidate is a strong communicator who enjoys problem-solving, thrives in a team environment, and can effectively manage multiple tasks and systems simultaneously.

Key Responsibilities

+ Deliver exceptional customer service through incoming phone interactions in a high-volume call center environment.

+ Investigate and resolve customer billing questions, concerns, and discrepancies with accuracy and professionalism.

+ Take ownership of customer issues from initial contact through resolution, ensuring a positive customer experience.

+ Coordinate with internal departments and business partners to resolve complex inquiries.

+ Research customer accounts using multiple systems and applications to identify solutions and provide accurate information.

+ Maintain detailed and accurate documentation of customer interactions and account updates.

+ Support changing business needs by assisting with additional processes, transactions, and team initiatives.

+ Consistently meet quality, productivity, and customer service performance expectations.

+ Complete special projects and additional duties as assigned.

Qualifications

Required:

+ Strong customer service and communication skills, both verbal and written.

+ Excellent organizational, time management, and multitasking abilities.

+ Ability to work efficiently in a fast-paced environment.

+ Strong attention to detail and problem-solving skills.

+ Proficiency in Microsoft Word and basic Microsoft Excel functions.

+ Strong data entry and computer navigation skills.

Preferred:

+ 1-2 years of customer service or call center experience.

+ Experience handling billing inquiries or account-related issues.

+ Sales or upselling experience is a plus.

+ Demonstrated leadership, initiative, or team collaboration experience.

What We're Looking For

+ A professional and positive attitude.

+ The ability to remain calm and solution-focused when handling customer concerns.

+ Strong interpersonal skills and a commitment to delivering exceptional service.

+ Flexibility to adapt to schedule changes and evolving business priorities.

+ A team player who can contribute to a collaborative and customer-centric culture.

Interview Process

+ One onsite interview

+ Hiring decision made promptly following the interview

This is an excellent opportunity for individuals looking to build a long-term career in customer service with a stable organization that values customer experience, teamwork, and professional growth.

Job Type & Location

This is a Contract to Hire position based out of O Fallon, MO.

Pay and Benefits

The pay range for this position is $20.00 - $20.00/hr.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:  - Medical, dental & vision
- Critical Illness, Accident, and Hospital  - 401(k) Retirement Plan
- Pre-tax and Roth post-tax contributions available
- Life Insurance (Voluntary Life & AD&D for the employee and dependents)  - Short and long-term disability
- Health Spending Account (HSA)  - Transportation benefits
- Employee Assistance Program
- Time Off/Leave (PTO, Vacation or Sick Leave)

Workplace Type

This is a fully onsite position in O Fallon,MO.

Final date to receive applications

This position is anticipated to close on Jul 1, 2026.

About TEKsystems

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change.

That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

About TEKsystems and TEKsystems Global Services  

We're a leading provider of business and technology services. We accelerate business transformation for our customers.…