Customer Support Coordinator, Commercial

Job Summary

Gateway Fiber is hiring a Customer Support Coordinator, Commercial to act as the primary point of contact for commercial customers throughout their lifecycle. The role coordinates between Sales, Field Operations, Net Ops, and Telephony to ensure a seamless installation and support experience.

Location: Greater St. Louis – O Fallon, MO 63368
Start Date: Immediate

• Commercial Order Readiness
  • Validate order completeness prior to entry into Broad Hub and the Commercial Order Pipeline.
  • Identify gaps and return orders with clear correction requirements.
  • Ensure required information is submitted for downstream teams.
• Install Coordination & Customer Communication
  • Schedule installations and coordinate across field teams and customers.
  • Set and manage customer expectations on timelines and next steps.
  • Monitor install progress and elevate risks, delays, or issues as needed.
• Customer Lifecycle Support
  • Serve as the primary point of contact for customers post‑sale.
  • Own customer inquiries and account‑level issues through resolution (billing, service, account updates, etc.).
  • Support onboarding and ongoing customer experience.
  • Coordinate with internal teams to resolve issues while maintaining ownership.

• Two to five years of experience in:
  • Customer support, customer success, or account management.
  • Order management, project coordination, or operations.
  • Telecommunications, broadband, or technical service environments.
• Experience coordinating across multiple teams (Sales, Operations, Field).

• Join a fast‑growing company in the broadband and connectivity industry, offering cutting‑edge solutions to businesses.
• Opportunity to work with a dynamic, results‑driven team.
• Comprehensive training and ongoing development to support career growth.