Customer Service Representative

DUTIES AND RESPONSIBILITIES:

* · Provide superior customer service to all internal/external business partners

* · Assume ownership and timeliness in handling agency inquiries and policy change requests in an efficient, accurate and professional manner

* · Responsible for the issuance of personal insurance new business, endorsements and renewal policies.

* · Demonstrate the ability to analyze information to make appropriate decisions and solve problems

* · Maintain basic knowledge of P&C principals and company products while following basic underwriting guidelines

* · Effectively navigate multiple systems and applications to research, analyze and resolve customer inquiries.

* · Maintain established levels of productivity and quality standards within a fast-paced environment. Process assigned work within the established time frames

JOB SKILLS/

COMPETENCIES:

* · Strong customer service skills including oral and written communication

* · Some experience in a customer service environment preferred

* · Knowledge of customer service principles and practices

* · Property and Casualty experience is preferred.

* · Ability to handle multiple priorities within strict time constraints.

* · Excellent collaboration skills

* · Possesses the ability to work independently and in a team environment to complete assignments in a timely manner.

* · Demonstrate commitment to team and departmental goals.

* · Ability to make informed decisions, achieving the appropriate results.

* · Excellent data entry skills are required.

* · Demonstrated knowledge of MS Office systems

* · Ability to work any shift between the hours of 7am and 8pm EST, M-F based on business need.