Customer Service Representative

Customer Service Representative

Position Overview

Seeking a customer-focused professional to join a fast-paced customer service team. In this role, you will serve as the primary point of contact for customers, handling billing inquiries, account concerns, service-related questions, and complaint resolution. The ideal candidate is a strong communicator who enjoys problem-solving, can navigate multiple systems efficiently, and is committed to providing an exceptional customer experience.

Key Responsibilities

+ Handle a high volume of inbound customer calls in a professional and efficient manner.

+ Investigate and resolve billing inquiries, account discrepancies, and customer concerns.

+ Provide accurate information regarding products, services, and account details.

+ Take ownership of customer issues from initial contact through final resolution.

+ Collaborate with internal departments and business partners to ensure timely issue resolution.

+ Research, analyze, and document customer interactions across multiple systems.

+ Maintain detailed and accurate customer records.

+ Deliver exceptional service while meeting quality, productivity, and performance standards.

+ Support additional teams and assist with special projects or administrative tasks as business needs evolve.

+ Contribute positively to a team-oriented, customer-focused environment.

Qualifications

+ 1+ year of customer service, call center, account support, or related experience preferred.

+ Strong verbal and written communication skills.

+ Ability to multitask and manage competing priorities in a fast-paced environment.

+ Excellent problem-solving and conflict-resolution abilities.

+ Proficiency with Microsoft Word, Excel, and other computer-based applications.

+ Strong attention to detail and data entry accuracy.

+ Ability to learn new systems and processes quickly.

+ Previous sales or customer retention experience is a plus.

Preferred Skills

+ Call Center Operations

+ Customer Service & Support

+ Account Resolution

+ Billing Support

+ Problem Solving

+ Data Entry

+ Complaint Resolution

+ Multitasking

+ Time Management

+ Cross-Functional Collaboration

Schedule & Work Environment

+ Full-time, on-site position (5 days per week in office).

+ Standard shift: 10:30 AM - 7:00 PM CST.

+ Schedule flexibility required, as business needs may impact shift assignments.

+ Training is conducted Monday through Friday from 8:00 AM - 4:30 PM CST.

Ideal Candidate

The successful candidate is customer-focused, adaptable, and thrives in a high-volume environment. They possess strong communication skills, demonstrate professionalism in challenging situations, and are committed to delivering effective solutions that enhance the customer experience.

Job Type & Location

This is a Contract to Hire position based out of O Fallon, MO.

Pay and Benefits

The pay range for this position is $20.00 - $20.00/hr.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:  - Medical, dental & vision
- Critical Illness, Accident, and Hospital  - 401(k) Retirement Plan
- Pre-tax and Roth post-tax contributions available
- Life Insurance (Voluntary Life & AD&D for the employee and dependents)  - Short and long-term disability
- Health Spending Account (HSA)  - Transportation benefits
- Employee Assistance Program
- Time Off/Leave (PTO, Vacation or Sick Leave)

Workplace Type

This is a fully onsite position in O Fallon,MO.

Final date to receive applications

This position is anticipated to close on Jul 16, 2026.

About TEKsystems

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change.

That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

About TEKsystems and TEKsystems Global Services  

We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed.

We're strategic thinkers, hands-on…