Customer Service Representative

Position Summary

K&S H2O Inc. Culligan of O'Fallon is seeking a friendly, positive, dedicated and hard-working Customer Service Representative to provide excellent customer service in a 40-hour week, Monday-Friday 8:00 am to 4:30 pm. The role involves answering phones, processing daily payments and charges, creating delivery and service orders, filing, and setting up new customer accounts. The goal is to exceed customer expectations and maintain a positive company image.

• Answer phone calls.
• Process daily payments.
• Work with spreadsheets and daily numbers.
• Charge out daily routes and service work.
• Handle past dues, collections, and small claims.
• Set up new customer accounts.
• Create delivery and service orders.
• Assign leads to Sales Representatives.
• Maintain a positive K&S H2O Inc. image.
• Support a positive team environment for efficient customer service.
• Take precautions to avoid accidents and ensure safety; report all accidents.
• Safeguard company equipment and products, tracking deliveries.
• Collect all applicable customer payments and provide receipts.
• Accurately complete required forms and reports.
• Know and follow company policies; suggest changes when appropriate.
• Assist/train other employees as requested.
• Resolve product or service issues and follow up for customer satisfaction.
• Perform other related duties as assigned.

• Ability to read, write, and communicate effectively.
• Strong mathematical skills.
• Customer service and multi-line telephone experience.
• Proficiency in Microsoft Office, data entry, and 10-key calculator.
• Strong work ethic.
• Ability to work independently and communicate with the team.
• Exceptional problem-solving skills.
• Must be able to lift 50 lbs.

• 8-hour shift.
• Day shift:
  Monday to Friday, 8:00 am to 4:30 pm.

• In-person.

Pay: $35,500 to $42,000 per year.

Job Type: Full-time.

• 401(k)
• 401(k) matching
• HSA matching
• Health insurance
• Vision insurance
• Dental insurance
• Employee discounts
• Opportunity for advancement
• Paid time off
• Vacation (PTO)
• Paid holidays (including birthday)
• Life insurance
• Uniform provided
• Company cell phone provided
• Bonuses