Customer Service Representative

Position Overview

Seeking a customer-focused professional to join a fast-paced customer service team. In this role, you will serve as the primary point of contact for customers, handling billing inquiries, account concerns, service-related questions, and complaint resolution. The ideal candidate is a strong communicator who enjoys problem-solving, can navigate multiple systems efficiently, and is committed to providing an exceptional customer experience.

• Handle a high volume of inbound customer calls in a professional and efficient manner.
• Investigate and resolve billing inquiries, account discrepancies, and customer concerns.
• Provide accurate information regarding products, services, and account details.
• Take ownership of customer issues from initial contact through final resolution.
• Collaborate with internal departments and business partners to ensure timely issue resolution.
• Research, analyze, and document customer interactions across multiple systems.
• Maintain detailed and accurate customer records.
• Deliver exceptional service while meeting quality, productivity, and performance standards.
• Support additional teams and assist with special projects or administrative tasks as business needs evolve.
• Contribute positively to a team-oriented, customer-focused environment.

• 1+ year of customer service, call center, account support, or related experience preferred.
• Strong verbal and written communication skills.
• Ability to multitask and manage competing priorities in a fast-paced environment.
• Excellent problem-solving and conflict-resolution abilities.
• Proficiency with Microsoft Word, Excel, and other computer-based applications.
• Strong attention to detail and data entry accuracy.
• Ability to learn new systems and processes quickly.
• Previous sales or customer retention experience is a plus.

• Call Center Operations
• Customer Service & Support
• Account Resolution
• Billing Support
• Problem Solving
• Data Entry
• Complaint Resolution
• Multitasking
• Time Management
• Cross-Functional Collaboration

• Full-time, on-site position (5 days per week in office).
• Standard shift: 10:30 AM – 7:00 PM CST.
• Schedule flexibility required, as business needs may impact shift assignments.
• Training is conducted Monday through Friday from 8:00 AM – 4:30 PM CST.

The successful candidate is customer-focused, adaptable, and thrives in a high-volume environment. They possess strong communication skills, demonstrate professionalism in challenging situations, and are committed to delivering effective solutions that enhance the customer experience.

This is a Contract to Hire position based out of O Fallon, MO.

The pay range for this position is $20.00 - $20.00/hr.

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&DD for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

This is a fully onsite position in O Fallon, MO.

This position is anticipated to close on Jul 16, 2026.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.

It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.