Customer Service Representative

Location:

O'Fallon, MO

Schedule:

Full-Time, On-Site (5 Days per Week)

Shift: 10:30 AM - 7:00 PM CST (schedule may change based on business needs)

Training

Schedule:

Monday-Friday, 8:00 AM - 4:30 PM CST

Overview

We are seeking a Customer Service Representative to join a fast-paced customer support team. In this role, you will serve as the primary point of contact for customers, handling billing inquiries, resolving concerns, and delivering exceptional service through inbound and outbound communications. This is an excellent opportunity for individuals looking to grow their careers with an organization that promotes internal advancement and leadership development.

• Provide timely and professional customer service in an automated call delivery environment.
• Respond to customer billing inquiries, correspondence, complaints, and requests with accuracy and professionalism.
• Take ownership of customer issues and drive them through to complete resolution.
• Coordinate with internal departments and business partners to ensure seamless service delivery.
• Research, analyze, and resolve customer concerns using multiple internal systems and applications.
• Maintain detailed and accurate documentation of customer interactions.
• Work collaboratively within a team environment to achieve service and performance goals.
• Apply product and process knowledge to effectively assist customers.
• Support additional teams and complete administrative transactions as business needs require.
• Perform other duties and special projects as assigned.

• Minimum of 1 year of customer service experience in a:
• Call center environment (preferred), or
• Retail customer service setting
• Strong verbal and written communication skills.
• Excellent customer service and problem-solving abilities.
• Strong organizational skills and ability to multitask in a fast-paced environment.
• Accurate data entry and computer navigation skills.
• Proficiency with Microsoft Word and basic Microsoft Excel functions.
• Ability to learn and navigate multiple computer systems simultaneously.

• 1-2 years of call center experience.
• Sales or cross-selling experience.
• Demonstrated leadership skills.
• Experience maintaining performance metrics and service standards.

• 100% on-site position in O'Fallon, MO.
• Candidates must be flexible to work between 8:00 AM and 7:00 PM CST based on business needs.
• Overtime may be required, including occasional Saturdays.
• Not a remote opportunity.

This role offers a strong pathway to permanent employment based on performance and business needs. Many contractors have successfully converted into full-time positions and advanced into leadership and other career growth opportunities within the organization.

• Enjoy helping customers solve problems.
• Thrive in a fast-paced environment.
• Have strong attention to detail.
• Can balance multiple tasks and systems efficiently.
• Bring a positive, team-oriented attitude to work each day.

If you're looking to build a long-term career in customer service with opportunities for advancement, we'd love to hear from you.

This is a Contract to Hire position based out of O'Fallon, MO.

The pay range for this position is $20.00 - $20.00/hr.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life &AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave) Workplace Type This is a fully onsite position in O'Fallon,MO. Final date to receive applications This position is anticipated to close on Aug 18, 2026.

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