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Seasonal Customer Service Lead: Escalations & Training
Job in
O'Fallon, St. Charles County, Missouri, 63366, USA
Listed on 2026-08-11
Listing for:
H&R Block
Seasonal/Temporary, Apprenticeship/Internship
position Listed on 2026-08-11
Job specializations:
-
Customer Service/HelpDesk
Customer Service Rep, HelpDesk/Support
Job Description & How to Apply Below
H&R Block is seeking a seasonal Customer Service Lead in Missouri to assist the manager with daily operations, mentor associates, and tackle escalations across multiple systems. You will drive quality, participate in cross-functional projects, and help ensure client satisfaction through effective communication and process improvements.
The role emphasizes teamwork, training responsibilities, and the ability to manage sensitive client interactions in a dynamic call-center environment.
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