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Customer Experience Specialist, Fiber Internet
Job in
O'Fallon, St. Charles County, Missouri, 63366, USA
Listed on 2026-08-22
Listing for:
Gateway Fiber
Full Time
position Listed on 2026-08-22
Job specializations:
-
Customer Service/HelpDesk
Customer Service Rep, Bilingual
Job Description & How to Apply Below
Gateway Fiber is hiring a Customer Service Representative to serve as the frontline ambassador for our growing community of customers in the Greater St. Louis area. You will handle inquiries via phone, email, chat, and text, and assist with order status, billing, and technical questions.
The role emphasizes strong communication, problem-solving, and a calm, professional approach under pressure. You will contribute to performance metrics while documenting interactions and supporting a simple
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