Automotive Service BDC Agent

Position: Automotive Service BDC Agent *
Service Business Development Specialist Do you love working with new technologies and innovative products? We are seeking an energetic Service Business Development Specialist to join our unique and fast-paced Frank Leta Team!

This is a great opportunity to start your career in retail automotive and familiarize yourself with the entire dealership experience. In this role, you will be the link between the buyer and their vehicle. You will assist the customer with questions regarding their service plans and contracts, ensuring their service timelines stay accurate. We have an in-house training team dedicated to your success;

offering online and in-store training programs.

At our dealership, we strive to make every customer a customer for life. Our promise is to keep delivering the same top-notch service and value that our community has come to expect from all of our dealerships through the years.

What We Offer:

Work life balance

Positive & professional work environment

Extensive training and growth opportunities

Paid vacation and holidays

Paid maternity and paternity leave

Education reimbursement

Flexible health insurance with HSA company contribution

Paid life insurance, short and long term disability

Lease assistance ($200-$400 per month)401K match

Medical/dental/vision benefits

Employee discounted vehicle purchase programs

Responsibilities:

Answer customer calls and establish follow-up for service appointments

Respond quickly to internet, phone and email inquiries

Provide customers with service information & direct them to the appropriate dealership resources

Maintain accurate customer contact information

Participate in team & process development sessions  keeping positive relationships with teammates, cross-functional teams and dealership management

Utilize CRM tracking system daily

Qualifications:

At least one previous role based in strong customer service experience

Team player attitude

Prompt and courteous

Enthusiastic personality

Must have strong computer skills

Willing to submit to a pre-employment background check & drug screen

Job Types: Full-time, Commission Benefits:401(k)401(k) matching

Dental insurance

Employee assistance program

Employee discount

Health insurance

Health savings account

Life insurance

Paid time off Parental leave

Vision insurance

Work Location:

In person