Customer Experience Specialist
Job in
O'Fallon, St. Charles County, Missouri, 63366, USA
Listed on 2026-09-09
Listing for:
Gateway Fiber
Part Time
position Listed on 2026-09-09
Job specializations:
-
Customer Service/HelpDesk
Customer Service Rep, Bilingual, HelpDesk/Support, English Customer Service
Job Description & How to Apply Below
Gateway Fiber is hiring a Customer Service Representative to be the frontline contact for customers in the Greater St. Louis area.
The CSR will handle phone, email, chat, and text inquiries, resolving order status, billing, and technical questions with a friendly, professional demeanor. The role emphasizes documenting tickets, following standard processes, and contributing to customer metrics such as NPS and ticket resolution times.
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