Loan Servicing Specialist II

Salary & Benefits

Base salary is part of Midland States Bank’s Total Rewards program. Compensation is determined by factors such as education, skills, internal equity, and experience. This position offers short‑term incentives (bonus and/or commission) and may include long‑term incentives (stock awards). Additional benefits include comprehensive healthcare, well‑being benefits, paid family leave, generous paid time off, banking perks, an Employee Stock Purchase Plan, a 401(k) plan with company match, and participation in the Non‑Qualified Deferred Compensation plan.

Eligibility requirements apply.

Salary Range: $20.00 – $24.50 per hour.

The Loan Servicing Specialist II falls within the production arm of Loan Operations and is primarily responsible for performing functions within Equipment Finance, Document Management, and Loan Servicing. Supports a diverse loan portfolio across equipment finance, consumer, mortgage, and commercial loan products. Manages third‑party servicing relationships, ensures accurate loan payment processing, reconciles balances, monitors delinquent accounts, coordinates collections, and supports post‑closing documentation.

• Support third‑party serviced assets and maintain master servicer relationships.
• Facilitate loan payment processing between third‑party and master servicers, ensuring accurate application.
• Partner with cross‑functional teams to monitor delinquent assets and support collection efforts.
• Perform monthly reconciliations of loan balances and asset status between servicing platforms.
• Receive, validate, and complete loan maintenance requests.
• Research loan accounts and resolve routine customer and internal partner inquiries.
• Scan, file, retrieve, and maintain documents within the bank’s imaging and document management systems.
• Review, track, and update collateral records, identifying and escalating exceptions.
• Monitor hazard insurance coverage, send reminders to meet regulatory and servicing requirements.
• Manage aged collateral exceptions and outstanding documentation items.
• Process corporate mail related to the portfolio, ensuring accurate handling.
• Escalate questionable transactions and recurring operational issues to management promptly.
• Provide exceptional customer service to customers, business partners, vendors, and servicing counterparts.
• Consistently adhere to all regulatory, operational, and legal requirements and maintain security, privacy, and compliance.
• Travel occasionally for training, team meetings, and due diligence events; may require work at Midland office.
• Maintain compliance with applicable regulations including, but not limited to, the Bank Secrecy Act (BSA).

• High School Diploma or equivalent required.
• Minimum of one (1) year of relevant banking, loan servicing, loan operations, or financial services experience.
• Demonstrated ability to learn and utilize new software applications and systems.
• Proficient in Microsoft Office Suite.
• Experience with loan documentation, collateral administration, payment processing, or servicing functions preferred.
• Strong oral, written, and interpersonal communication skills.
• Strong organization and time‑management skills.
• Strong attention to detail.
• Ability to work independently and as part of a team.

• Business insight
• Innovation
• Results orientation
• Decision making
• Brand champion
• Collaboration
• Effective communication
• Customer focus
• Authenticity
• Emotional intelligence
• Self‑development
• Flexibility and adaptability

Midland States Bank is proud to be an Equal Opportunity and affirmative action employer. We recruit, employ, train, compensate, and promote without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.

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