Client Relationship Consultant ; Banker - O'Fallon Square, MO

U.S. Bank is committed to creating an inclusive workplace where all employees can thrive. As a Client Relationship Consultant, you will engage customers through multiple channels to provide tailored banking guidance and promote digital‑first solutions.

• Build and maintain strong relationships with individuals and businesses via in‑person, appointment, and virtual interactions.
• Assess customer needs, gather and process account information, and recommend deposit and loan products that align with their goals.
• Conduct proactive outreach and follow‑up to understand financial goals and preferred banking channels.
• Maintain up‑to‑date knowledge of consumer and business banking products, including digital offerings.
• Process basic transactions, complete service requests, and submit credit applications.
• Educate clients on emerging and self‑service digital products to meet their needs.
• Leverage available resources and technology to provide an optimal client experience with operational excellence.
• Collaborate with branch team members to deliver comprehensive client service.

• High school diploma or equivalent.
• Typically five or more years of retail banking experience or a combination of experience and training.

• Proven ability to build and foster relationships through proactive outreach.
• Effective engagement and communication with clients.
• Advanced knowledge of retail banking policies, procedures, and support systems.
• Thorough understanding of all retail products and services.
• Strong customer service and interpersonal skills.
• Experience with sales campaigns or promotions.
• Experience with digital products and self‑service technologies.
• Ability to uncover customer needs and apply a digital‑first mindset.
• Proficiency in recommending solutions that meet both reactive and proactive needs.
• Experience in the financial services industry (preferred).

• National Mortgage Licensing System (NMLS) registration under the S.A.F.E. Act of 2008 and Regulation Z is required.

• Healthcare (medical, dental, vision) – basic and optional term life insurance.
• Short‑term and long‑term disability coverage.
• Pregnancy disability and parental leave.
• 401(k) and employer‑funded retirement plan.
• Paid vacation (two to five weeks depending on grade and tenure).
• Up to 11 paid holidays.
• Adoption assistance.
• Sick & Safe Leave: accrual of one hour for every 30 hours worked, up to 80 hours per year.

U.S. Bank is an equal‑opportunity employer. We consider all qualified applicants without regard to race, religion, color, sex, national origin, age, sexual orientation, gender identity, disability, veteran status or any other factor protected under applicable law. U.S. Bank participates in the U.S. Department of Homeland Security E‑Verify program.