Universal Banker

Benefits and Compensation

At Midland States Bank, base salary is one component of our Total Rewards program. Exact compensation is determined by factors such as education, skills, internal equity, and experience. This position offers additional compensation in the form of short‑term incentives (i.e. bonus and/or commission) and may include long‑term incentives (i.e. stock awards). Benefits for this role include comprehensive healthcare, well‑being benefits, paid family leave as well as generous paid time off.

Total Rewards also include banking perks, an Employee Stock Purchase Plan, 401K plan with company match and may include the opportunity to participate in our Non‑Qualified Deferred Compensation plan. Incentives and benefits are subject to eligibility requirements. Universal Banker Starting Pay: $19.50–23.00/hour.

The Universal Banker Trainee position is responsible for delivering excellent customer experiences to current and potential customers. Employees in this position will display effective communication skills and exhibit good knowledge of the products and services offered. They also provide referral opportunities that result in outcomes that define excellent customer service. An employee remains in the trainee role until they have proven their ability to place customers in the correct mix of product and services through needs‑based questioning and to regularly meet and/or exceed performance and production goals established by the Banking Center Manager.

• Institutional knowledge of banking.
• Receive cash and checks for deposit, verifying amounts, checking endorsements and reviewing checks for possible fraud including holds.
• Examine cash carefully to guard against counterfeit bills.
• Cash checks for customers in accordance with bank policy.
• Enter transactions into the computer system and issue receipts.
• Provide accurate customer service, including balancing the cash drawer throughout the day to reduce and eliminate teller differences.
• Understand basic knowledge of deposit and lending products & services.
• Identify correct product types through needs‑based questioning, building and deepening customer relationships and determining needs and referring business partners.
• Assist with basic deposit account openings and maintenance requests with monitoring and coaching provided by a senior employee.
• Develop sales and product knowledge to achieve personal and team goals as set.
• Track and monitor sales and opportunities in the customer information software.
• Participate in onsite visits to customers to promote the Employee Perks at Work Program & Merchant Services.
• Proactively participate in outbound teleconsulting to promote and expand current client relationships.
• Actively participate in weekly huddles and one‑on‑one coaching sessions.
• Serve as relief and/or backup teller in other Midland States Bank locations.
• Complete all assigned learning activities in a timely manner.
• Demonstrate and model Midland States Bank core values that support the bank’s culture.
• Participate in bank‑sponsored community activities and initiatives.
• Travel occasionally for training and team meetings, demonstrating willingness to travel periodically to locations within the market as needed.
• Work in a Midland office as required to ensure collaboration and support of internal and external customers.
• Maintain compliance with all applicable regulations, including but not limited to the Bank Secrecy Act (BSA).
• Perform other duties as assigned.

• Sales and customer service background.
• Ability to stand for extended periods of time.
• Ability to lift and transport coin and currency bags as required (bags may weigh between 25lbs and 50lbs).

• Multilingual speakers are encouraged to apply.

• Business insight
• Cultivates innovation
• Drives results
• Makes sound decisions
• Brand champion
• Collaborates
• Communicates effectively
• Customer focus
• Authentic
• Emotional intelligence
• Self‑development
• Flexible and adaptable

At Midland States Bank, we recruit, employ, train, compensate and promote without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. We comply with the Illinois Human Rights Act.

This job description does not constitute a contract for employment.