Manager, Risk Management

Title:

Manager, Risk Management

Career Level:

6

The Global Business Solutions Center (GBSC) is the operational service center for internal corporate functions, delivering value through efficiency, enhanced customer experience, and improved business results. The GBSC Risk Manager supports an evolving operational risk management program, implementing and monitoring risk across shared services functions to identify, assess, and mitigate risks arising from inadequate or failed processes, people, systems, or external events while balancing risk mitigation with efficiency.

• Dedicated RM support for People & Capability and other assigned areas
• Proactively identify high risk issues, formulate recommendations, and play a key role in implementing solutions
• Advise on process, system, and project testing plans to assess system integrity and control effectiveness
• Ensure appropriate internal controls are in place to address identified risks and controls
• Advise business process owners on root‑cause analysis for identified issues and on monitoring control deficiencies and resolution, while mitigating risk through development of operational and business unit controls
• Prepare and monitor risk reporting, including analysis of risk profile and risk indicators, tracking response plans for incidents, etc.
• Coordinate and provide guidance to associates and leaders during internal audits, external audits and regulatory inspections
• Conduct pre‑audit assessments and track post‑audit action items to closure
• Work closely with organization risk management leaders and cross‑operations risk representatives on alignment of enterprise‑wide and operational risk frameworks to evaluate and prioritize current and emerging risks
• Define metrics and Key Risk Indicators (KRIs) to monitor adherence to risk appetite, policy requirements, controls, and standards, as appropriate
• Participate in and/or lead cross‑functional teams responsible for implementing risk management objectives and projects; coordinate and lead periodic comprehensive risk assessments, including operational assessments for each function, risk and control self‑assessments for processes and systems, service expansion assessments, and process reviews
• Work with GBSC project managers and Risk Champions to provide comprehensive support to GBSC operational teams

• Risk management experience in a large multinational service organization
• Knowledge of risk management practices (e.g., ERM, ORM, TRM)
• Proven experience in audit, operational risks, or other risk management functions
• Experience with the three lines of defense model
• Strong understanding of compliance and risk management frameworks
• Highly effective verbal and written communication and presentation skills with all levels of the organization
• Strong interpersonal skills and ability to influence at all levels, including outside of reporting lines
• Preferred finance background; experience in compliance, continuous improvement, automation and analytics, lean, or Six Sigma
• Demonstrated success in applying risk management to support strategic initiatives and operations
• Excellent analytical, problem‑solving, and critical‑thinking skills
• Ability to work under pressure, including in ambiguous circumstances
• People’s management experience desired
• Understanding and appreciation of diverse backgrounds

• Abide by Mastercard’s security policies and practices
• Ensure confidentiality and integrity of information being accessed
• Report any suspected information security violation or breach
• Complete all periodic mandatory security trainings in accordance with Mastercard’s guidelines

Mastercard is a merit‑based, inclusive, equal opportunity employer that considers applicants without regard to gender, gender identity, sexual orientation, race, ethnicity, disabled or veteran status, or any other characteristic protected by law. We hire the most qualified candidate for the role.

In line with Mastercard’s total compensation philosophy, the role is offered a competitive base salary and may be eligible for an annual bonus or commissions depending on the role. The base salary offered may vary depending on multiple factors, including but not limited to location, job‑related knowledge, skills, and experience.

Benefits include insurance (medical, prescription drug, dental, vision, disability, life insurance), flexible spending account and health savings account, paid leaves (including 16 weeks of new parent leave and up to 20 days of bereavement leave), 80 hours of paid sick and safe time, 25 days of vacation time and 5 personal days, 10 annual paid U.S. observed holidays, 401k with a best‑in‑class company match, deferred compensation for eligible roles, fitness reimbursement or on‑site fitness facilities, eligibility for tuition reimbursement, and more.