Service Process Coordinator - C04

The Service Process Coordinator 4 performs moderately complex and varied assignments. Most of the impact is related to the quality of execution. Works with limited supervision, may service an expansive array of products/services, demonstrates technical/administrative expertise, and applies specialized functional area skills and basic knowledge including underlying professional and technical principles or standards. The technical procedures for this level are well defined.

The coordinator understands how duties relate to others in the team and how the unit integrates with others to accomplish the work of the function. The role involves exchanging moderately complex information, occasional handling of awkward contacts, basic knowledge of the organization and its policies, research, information gathering, analysis skills, and judgment based on practice and precedence to select the best course of action from a broad array of defined options.

• Organizes, records, and services the production output of various servicing activities, which may require interacting with internal and external customers.
• Resolves complex issues and performs most complex servicing activities under limited supervision.
• Works on complex projects.
• Occasionally mentors lower-level processors.
• Reconciles historical accounts and performs reapplication/re-amortization functions.
• Supports an expansive array of products/services.
• Demonstrates technical/administrative expertise.
• Applies specialized functional area skills and basic knowledge including underlying professional/technical principles or standards, which are well defined.
• Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients, and assets by driving compliance with applicable laws, rules and regulations, adhering to policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.

• 1-3 years relevant experience.
• Loan servicing/processing experience preferred.
• Proficient with Microsoft Excel. Requires sitting at a computer the majority of an 8‑hour shift.
• Position requires ability to maneuver 30 lb. banker’s boxes and push/pull fully loaded wooden carts.
• May assist with pulling files or re‑filing.
• Related processing experience with basic knowledge of the organization and its policies as well as basic understanding of department/unit policies and procedures; basic knowledge of state and regulatory investor guidelines is preferred.

• High School diploma or equivalent.

$45,040.00 - $58,760.00

Ofallon, Missouri, United States

In addition to salary, Citi’s offerings may also include, for eligible employees, discretionary and formulaic incentive and retention awards. Citi offers competitive employee benefits, including: medical, dental & vision coverage; 401(k); life, accident, and disability insurance; and wellness programs. Citi also offers paid time off packages, including planned time off (vacation), unplanned time off (sick leave), and paid holidays. For additional information regarding Citi employee benefits, please visit  Available offerings may vary by jurisdiction, job level, and date of hire.

Jul 08, 2026

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