Service Process Coordinator - C04 - OFALLON

Service Process Coordinator - C04 - OFALLON

Working at Citi is far more than just a job. A career with us means joining a team of approximately 219,000 dedicated people from around the globe. At Citi, you'll have the opportunity to grow your career, give back to your community and make a real impact.

The Service Process Coordinator 4 performs moderately complex and varied assignments. Most of the impact is related to quality of execution. Works with limited supervision. May service an expansive array of products/services. Demonstrates technical/administrative expertise. Applies specialized functional area skills and basic knowledge including underlying professional/technical principles or standards. The technical procedures for this level are well defined. Understands how duties relate with others in the team/unit and how the unit integrates with others in accomplishing the work of the function.

Exchanges moderately complex information with others. Basic knowledge of the organization and its policies required. Applies research, information gathering and analysis skills to factual information. Applies judgment based on practice and precedence. Selects the best course of action from a broad array of defined options, understanding the consequences of each.

Responsibilities:

• Analyses, processes, and services the production output of various, processing activities, which may require interacting with internal and external partners.
• Resolves complex issues and performs most complex servicing activities under limited supervision.
• Scans and reviews returned check files and images working closely with offshore teams to complete.
• Research payments to identify return reject resolutions.
• Supports an expansive array of products and services including Branded Cards, CRS, Retail and Commercial Bank.
• Demonstrates technical/administrative expertise.
• Works on complex projects.
• Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.

Qualifications:

• 1-3 years relevant banking experience.
• Cards, Check and ACH return processing experience preferred.
• Ability to perform various research related to account reconciliation, check and ACH processing.
• Proficient with Office 365 products, specifically Microsoft Excel and Outlook.
• Consistently demonstrates attention to detail.
• History of going beyond the defined scope of a role to drive results.
• Self-directed, with a proven ability to manage priorities and workload independently.
• Capable of making sound decisions in a fast-paced and dynamic setting.
• Adept at identifying process inefficiencies and proposing and implementing effective solutions.
• Ability to learn quickly and apply new skills and knowledge to solve complex problems.
• Related processing experience with basic knowledge of the organization and its policies as well as basic understanding of department/unit policies and procedures; basic knowledge of state, regulatory guidelines are preferred.

Education:

• High School diploma or equivalent

This job description provides a high-level review of the types of work performed. Other job-related duties may be assigned as required.

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Operations - Core

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Processor

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Full time

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Ofallon Missouri United States

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$45,040.00 - $58,760.00

In addition to salary, Citi's offerings may also include, for eligible employees, discretionary and formulaic incentive and retention awards. Citi offers competitive employee benefits, including: medical, dental & vision coverage; 401(k); life, accident, and disability insurance; and wellness programs. Citi also offers paid time off packages, including planned time off (vacation), unplanned time off (sick leave), and paid holidays. For additional information regarding Citi employee benefits, please visit  Available offerings may vary by jurisdiction, job level, and date of hire.

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Please see the requirements listed above.

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For complementary skills, please see above and/or contact the recruiter.

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Aug 25, 2026

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We use automated processing, including artificial…