Medical Appointment Clerk

General Infomatics, Inc. is a trusted partner to U.S. government agencies nationwide, providing program support, healthcare services, technology solutions, and knowledge management with the highest standards of integrity and excellence. We believe our greatest strength is our people and are especially proud to support veterans, transitioning service members, military spouses, and families by offering meaningful careers that recognize and value their skills and service.

We are looking for a Medical Appointment Clerk for a full-time contract position at Whiteman AFB, MO. (Monday to Friday, 0730am and 430pm)

• Schedules medical appointments and determines patient eligibility for services from phone calls, secured messaging or other methods used for appointment requests.
• Maintains appointment schedules using a government computer system (Composite Health Care Systems (CHCS), AHLTA or MHS GENESIS and validates eligibility through appropriate booking through Defense Eligibility Report System (DEERS).
• Receive and electronically deliver telephone messages (t-cons) to PCMs and/or clinic nurses by using the Government computer system, standard protocols and individual clinic guidelines as needed.

• High school or GED diploma
• At least six months of experience in medical office scheduling
• Ability to type a minimum of 50 WPM (computer keyboard)
• Ability to operate office equipment, such as personal computers, copiers, fax machines and telephone systems.
• Desired knowledge in the following systems:
  • Armed Forces Health Longitudinal Technology Application (AHLTA), Composite Health Care systems (CHCS) and/or MHS GENESIS, Defense Enrollment Eligibility Reporting System (DEERS)
• Ability to speak and communicate clearly in English
• Excellent customer service and adaptability
• General medical ethics, as well as telephone etiquette
• Ability to follow instructions and procedures in detail
• Basic Life Support Certification
• US Citizen or legal alien fully authorized to work in the United States
• Must be able to pass a background investigation

The work is mainly sedentary, but may require walking, bending, standing, and/or carrying of light items such as files, manuals, and medical records.

• $18.63 an hour
• Health & Welfare Benefits
• Vacations, holidays and sick leave

General Infomatics (GI) is a minority-owned, Service-Disabled Veteran Owned Small Business (SDVOSB), headquartered in McLean, VA. We are ISO 9001:2008 Quality Management System (QMS) Certified.

Equal opportunity/Affirmative action employer.